Team Manager

3 days ago

New Delhi, India Capita Full time

Role: Team Manager (Banking)Level: Band 5Function: Financial OperationsSub-function: Retail - OperationsReporting to: Operations ManagerProfessional Know-howAcademic:- Graduation (in Commerce)Experience:- Minimum 3-4 years’ experience in Bank Reconciliations and Team Management, BPO experience is preferred. - Any commerce graduate - Strong analytical and problem-solving abilities - Proficiency in Excel - Excellent communication and stakeholder management - Ability to work under pressure and meet tight deadlinesPrimary ResponsibilitiesTeam Leadership & Oversight- Direct and supervise a team of reconciliation professionals. - Allocate tasks, monitor performance, and ensure SLAs are met. - Conduct regular team huddles and performance reviews. - Encourage automation and standardization across reconciliation processes. - Escalation and follow up of people issue to respective authorities to ensure quick resolution - Ensure timely payroll inputs are provided to avoid dissatisfaction - Identify & improve the bottom 20% performers/Implement PIP (co-ordinate with Operations) - Responsible for making people number-centric to perform consistently, to get optimum performance & to keep their interest levels high, for the growth of deserving team members & to control attrition - Training and delegation to up skill/cross skill and motivate staff - Staff leave management - Weekly/Monthly feedback for quality and productivityReconciliation Operations- Oversee daily, weekly, and monthly bank reconciliations. - Ensure accurate matching of bank statements with GL balances. - Identify and resolve discrepancies, escalate unresolved items, and ensure timely closure. - Ability to analyse financial data and identify trends or potential risks Process Improvement & Compliance - Ability to compare and verify balances and transactions from multiple sources - Implement process updates received from onshore teams. - Maintain documentation and ensure compliance with internal controls and audit requirements. - Support internal and external audits with reconciliation documentation. - Work collaboratively with internal teams and external parties if required to resolve variances and answer queries - Meticulous attention to detail ensuring accuracyStakeholder Engagement- Liaise with onshore teams for process updates and training. - Act as the first escalation point for offshore and business unit queries. - Provide insights and feedback to improve reconciliation accuracy and efficiency. - Establish internal checks and controls in-order to prevent fraud.Key Result Areas- Timely Reconciliation - Quality Adherence - Data Integrity - Adherence to Turn around times - Compliance and Audit readiness - Collaboration - Reporting and Analysis - Process improvements - Liaising with internal and external stakeholder. - Team productivity and quality scores

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