Head of Information Technology Services

6 days ago

Gurugram, India ShepHertz Technologies Full time

Job Title: Head of IT Services

Location: Primary NCR – Preferably Gurgaon, Secondary Bangalore

Experience: 12 - 20+ years

 

Job Summary: We are looking for a dynamic and experienced Head of IT Services to lead our IT & Professional Services business unit. The ideal candidate will have a proven track record in managing all aspects of IT services, from customer interfacing and RFP responses to scaling accounts and ensuring timely deliveries. This role demands a strategic leader who can manage escalations, conduct reviews, handle resource management and staffing, and oversee the P&L.

Key Responsibilities:

  • Lead and manage the IT & Professional Services business unit, ensuring alignment with company goals and objectives.
  • Interface with customers to understand their needs, provide solutions, and build strong, long-lasting relationships.
  • Respond to Requests for Proposals (RFPs) with comprehensive and competitive proposals.
  • Scale accounts by identifying new opportunities and expanding existing ones.
  • Ensure all project deliveries are completed on time, within scope, and within budget.
  • Handle escalations promptly and effectively, maintaining high customer satisfaction.
  • Conduct regular reviews of projects, processes, and team performance to ensure continuous improvement.
  • Manage resource allocation and staffing to ensure optimal team performance and utilization.
  • Oversee the Profit and Loss (P&L) for the business unit, ensuring financial targets are met and costs are controlled.
  • Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
  • Stay updated with the latest industry trends, technologies, and best practices.

Qualifications:

  • Proven experience in leading and managing an IT & Professional Services business unit.
  • Strong customer interfacing skills with the ability to understand customer needs and provide effective solutions.
  • Extensive experience in responding to RFPs and scaling accounts.
  • Demonstrated ability to manage project deliveries, handle escalations, and conduct reviews.
  • Strong resource management and staffing skills.
  • Excellent understanding of P&L management.
  • Strategic thinker with strong analytical and problem-solving skills.
  • Exceptional communication and interpersonal skills.
  • Bachelor's degree in Information Technology, Business Management, or a related field. A Master's degree is a plus.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with a passionate and supportive team.
  • Professional development and growth opportunities.
  • Flexible working hours and remote work options.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role. Please send your application to richa.khanna@shephertz.com with the subject line “Head of IT Services Application

 

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