DevOps Engineer

Join us in bringing joy to customer experience.

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Team :

About The Role :

We are seeking a highly experienced Senior OpenStack DevOps Engineer to architect, implement, and support our community-driven OpenStack-based private cloud infrastructure.

You will be directly responsible for ensuring the scalability, resilience, automation, and performance optimization of our cloud environment by leveraging Infrastructure-as-Code (IaC) tools like Ansible, Terraform, or Pulumi.

This is a deeply technical role requiring expert-level understanding of OpenStack internals across major projects including Neutron, Octavia, Manila, Cinder, Nova, Ironic, and Glance.

You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications.

This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location.

You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States.

Key Responsibilities :

- Implement multi-tenant OpenStack infrastructure aligned with open community standards, including network service isolation and tenant-aware resource scheduling.

- Automate the provisioning, lifecycle management, and configuration of OpenStack services and supporting components using Ansible, Terraform, or Pulumi.

- Extend and maintain integrations for core OpenStack services :

1. Neutron : Custom network plugins/drivers, L2/L3 routing, BGP, DHCP, and tenant network segmentation (VLAN, VXLAN, Geneve).

2. Octavia : HA load balancing with amphora and provider drivers, TLS offloading, Layer 4/7 routing.

3. Manila : Share drivers for NFS/CIFS, tenant access control, storage backends.

4. Cinder : Block storage provisioning, volume snapshots, multi-attach, backend tuning.

5. Nova : Compute resource scheduling, NUMA/cpu pinning, SR-IOV and PCI passthrough.

6. Ironic : Bare metal provisioning workflows, BIOS/IPMI automation, PXE and UEFI boot configuration.

7. Glance : Image lifecycle management, backing store optimization, image caching strategies.

- Contribute to upstream OpenStack projects when needed (bug fixes, driver enhancements, documentation).

- Implement continuous delivery pipelines for OpenStack updates, including patch management, service upgrade testing, and rollback procedures.

- Develop automated monitoring, alerting, and healing mechanisms using GitOps principles and observability stacks (e.g., Prometheus, Loki, Grafana).

- Harden services for high availability, disaster recovery, and scale-out operations.

- Perform deep-dive troubleshooting and performance analysis of OpenStack services across control and data planes.

- Participate in on-call rotation, incident response, and root cause analysis for platform reliability issues.

Minimum Qualifications :

- 3+ years of experience operating and automating large-scale OpenStack cloud environments, preferably in community-driven or upstream-contributing teams.

- Proficiency in Infrastructure-as-Code with Ansible, Terraform, or Pulumi.

- Strong hands-on knowledge of Neutron, Octavia, Manila, Cinder, Nova, Ironic, and Glance.

- Strong Linux (RHEL/CentOS/Ubuntu) systems engineering background with advanced scripting in Python, Bash, or Go.

- Fluency with Git, CI/CD pipelines, and automated test frameworks.

- Strong understanding of L2/L3 networking, SDN overlays (VXLAN, Geneve), load balancing (Octavia), and storage protocols (SDS) (iSCSI, NFS, CEPH).

- Demonstrated success building or maintaining multi-region or high-availability OpenStack clusters.

- Ability to write technical documentation and contribute to community wikis or knowledge bases.

Preferred Qualifications

- Contributions to upstream OpenStack codebases or participation in SIGs/WGs.

- Familiarity with RBAC, Keystone federation, Barbican (secrets management), and Ceilometer/Gnocchi/Aodh.

- Understanding of security best practices for tenant isolation, microsegmentation, and compliance (e.g., CIS, NIST).

- Background in telco, edge cloud, or large enterprise infrastructure environments.

- Experience building and maintaining automated test environments for OpenStack upgrades and validation (e.g., Tempest, Rally, or custom test harnesses).

- Bachelors degree in Computer Science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered.

What Youll Get

- A collaborative team thats deeply invested in open source, community contribution, and infrastructure excellence.

- Complex technical challenges that require creative, scalable solutions.

- The opportunity to shape a next-generation private cloud platform built on true open infrastructure principles.

- Access to the latest tools, frameworks, and upstream project developments.

Skills And Attributes

- Analytical Thinking & Problem Solving : Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions.

- Collaboration & Teamwork : Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders.

- Mentorship & Leadership : Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices.

Employment Type : Full-Time, Hybrid

Five9 embraces diversity and is committed to building a team that