Delivery Manager

3 weeks ago

Gurugram, India Guardian Life Full time

Management of RPA Support team responsible for project Enhancements and Break Fixes using UiPath

Assignment of Service Now / Jira tickets to developer and track them to closer within timeline

Understanding of The ITIL process and handling the Change / Release management of the UiPath package releases

Coordination with Production Support team

Coordination with Project Sponsor/Business Owner/SME

Drive Continuous Improvement of existing Bots’ code / Architecture to drive better straight through processing of Transactions.

Ensuring quality automation using Quality Assurance (QA) processes and preventing any potential bugs.

Drive project performance monitoring and reporting.

Understand and derive the L5 process flows from process walkthroughs / recordings

Create Business case with Cost Benefits Analysis

Identification, communication, monitoring, and mitigation of the Risks / Challenges for the projects and review with process Stakeholders

Management of Projects in as per Agile – SAFe / Kanban approaches using Jira Board

Managing delivery team of 8 – 10

Simultaneous management of 3-5 projects and or work with stakeholders to achieve project goal & objectives

Ensure Architectural best practices are being followed

Represent Automation team in various review meetings with leadership team


Expected Profile


Overall, 9 - 12 Years of IT experience in that minimum 2 – 4 years of L2 Support Team Management experience for UIPath Projects

Sound knowledge of RPA - UiPath Platform and its usage in Insurance domain with Process Optimization ideas.

Should have experience in cross team co-ordination skills – ability to interact with multiple project stakeholders including external testing team to achieve project success

Should have technical understanding of how the different multiple technologies can ease out the process automation to integrate using UiPath.

Strong communication skills – Written and Oral. Role requires drafting various reports & periodic email communication with project stakeholders

Ability to address and resolve project challenges / risks in an effective and timely manner to the satisfaction of all stakeholders

Knowledge of Jira / Kanban Boards, Project reporting methods are mandatory

Should be able to present solutions at code walk throughs, design reviews & User Demos.

Capability and skills to drive development team to agree and follow the industry best practices and provide sign off for the production releases.

Should be worked with stakeholders to identify the root-cause & figure out solution / approaches for implementation on any Production bot outages or defects


Job Location : Gurgaon & Chennai

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