ServiceMax Architect

Job Description:

- 12+ years of experience a professional Services Technical Architect will be responsible for defining. business requirements, solution architecture, and assisting with organizing the implementation.

- The Technical Architect may also act as a Subject Matter Expert providing customization, development,. and integration support for ServiceMax Projects.

- Requires a driven individual who has worked as. Solution Architect, Technical Lead, or Senior Developer..

- Deliver full lifecycle ServiceMax implementations from inception to roll-out with the ability to lead and. manage developers (internal, partner, and clients) while being ready to roll-up your sleeves and be. hands on when necessary..

- Work with client business users and IT executives to identify and define the business & technical. solution architectures to fulfill the clients business needs.

- Support clients with Integrations using common middleware tools and standard SFDC components.

- Support clients and internal consultants with master data management best practices.

- Develop documentation (Business Requirements, Solution Design Documentation, Technical Design. Documentation, Support Documentation, Architecture Diagrams).

- Translate complex technical issues into terms that can be understood by business users and. Executive Sponsor.

- Balance and prioritize multiple concurrent projects with minimal input from management.

- Estimate technical project components taking client infrastructure and project methodology into. account.

- Drives ServiceMax enhancements to ServiceMax Methodology, Process, and Product.

- Integration experience with Salesforce.com components including but not limited to APIs, APEX. Web Services, Apex Call Outs, outbound messaging, SSO, and data loaders.

- Familiar with common middleware applications such as Cast Iron, Web Methods, and Informatica.

- Ability to document client requirements and translate solutions for the requirements, leveraging both. configuration, customization, and integration as required to meet the client requirements.

- Proven experience in overseeing the direction, development, and implementation of SFDC CRM. software solutions. .

- In Depth understanding of all business scenarios achievable from out of the box Salesforce Service Cloud..

- Must have experience & technical understanding (data model & processes) on ServiceMax implementation..

- Must have experience with Salesforce Classic to Lightning migration..

- Must have understanding on the CTI integration between Genesys and Salesforce..

- Well versed with Salesforce security Model. (Specially role-based sharing model).

- Must have SFDC Certified Developer (Platform Developer I & PD2) and Salesforce Administrator. Certified.

- Exposure to Salesforce Data Masking scenarios.

- Strong LWC development skills..

Classification:

Internal.

- At least 6 years experience developing Salesforce customizations (Apex/VF), integrations, and. developing and implementing data migrations..

- A minimum of 4 years experience of creating the technical architecture for complex Salesforce. implementations.

- A demonstrated ability in technology implementation for full life cycle enterprise software projects (5. years, minimum).

- Exposure in Global Design templates for large scale enterprises with multiple business units.

- Advanced knowledge and experience of implementing Lightning Components.

- Expert knowledge around configuration, integration, and customization (Apex, Triggers, Batch Apex,. SOQL, SOSL, consuming and providing REST/SOAP API, WSDL, Force.com Migration Tool).

- Experience working in Visual Studio Code, GitLab for code repository..

- Declarative customization including the creation of Custom objects, Flow, Process Builder, Approval. Processes, Validation Rules, Workflow rules, Reports and Dashboards.

- To understand the full extent of the solution, integration components and how they fit into the. Salesforce architecture..

- Develop strategies to solve complex technical challenges..

- Lead the technical delivery of Salesforce implementations..

- Coach and mentor junior technical team members..

- Develop customized solutions within the Salesforce platform to support critical business functions. and meet project objectives, client requirements, and company goals..

- Communicate with project managers, clients, and other developers to design cohesive project. strategies and ensure effective collaboration throughout all phases of development, testing and. deployment..

- Maintain a flexible and proactive work environment to facilitate a quick response to changing project. requirements and customer objectives and innovate ways to meet mission goals successfully..

- Interact directly with clients, managers and end-users as necessary to analyze project objectives and. capability requirements, including specifications for user interfaces, customized applications, and. interactions with internal Salesforce instances..

- Provide system administration support of internal and customer-facing Salesforce environment,. especially related to customized applications, user permissions, security settings, custom objects,. and workflow..

- Oversee and govern the implementation along with the team of developers..

- List & review the list of Standard Objects which are currently used by the customer, ensure the. availability of these objects in Lightning & plan the next steps accordingly.

- Developing troubleshooting programs and supervising system modifications..

Personal Characteristics :

- A natural leader who can guide a team designing and building apps on the Salesforce platform..

- A strong communicator who facilitates team collaboration and combined team effort.

- Ability to simplify concepts, processes, and information..

- Strong relationship management skills and able to both manage and balance stakeholder. expectations..

- Strong analytic and problem-solving skills. Strong technical skills within complex enterprise architecture.

- Excellent organizational skills with proactive approach to workloads.