Technical Support Engineer
10 hours ago
Job Description :
We are seeking an experienced and highly skilled Technical Support Engineer to join our team.
The ideal candidate will possess exceptional technical troubleshooting capabilities, outstanding communication skills, and a strong dedication to delivering excellent customer service.
This role involves supporting enterprise-level clients and requires flexibility to work across multiple time zones (AMS, APJ, EMEA hours) as needed.
Key Responsibilities :
- Provide technical support for enterprise software solutions, ensuring prompt and effective resolution of customer issues.
- Diagnose and troubleshoot complex technical issues related to Windows Server, Windows Client, networking, Active Directory, and printers.
- Utilize network diagnostic tools, such as Windows Event Viewer, to identify and resolve problems efficiently.
- Collaborate with IT professionals to address their technical concerns, ensuring high levels of satisfaction.
- Maintain detailed documentation of troubleshooting processes and resolutions.
Qualifications :
- Proficiency in LAN and WAN troubleshooting.
- Bachelor's degree in Computer Science or equivalent degree/qualification.
- 5+ years of experience in Technical Support, directly supporting IT professionals.
- Strong expertise in Windows Server and Client troubleshooting.
- Proficiency in networking and network troubleshooting.
- Skills in LAN, WAN, Active Directory, and printer troubleshooting.
- Experience with network diagnostic tools and Windows Event Viewer.
- Familiarity with Active Directory and printer troubleshooting.
- Excellent verbal and written communication skills.
- Exceptional customer service skills.
- Ability to work across multiple time zones as required.
Preferred Qualifications :
- Experience in enterprise business-to-business (B2B) technical support.
- Exposure to Software as a Service (SaaS) support environments.
- Join our team to make a significant impact by supporting cutting-edge enterprise solutions and delivering exceptional service to our global clients
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