Current jobs related to Network Support Team Lead - Gurugram - Jobstronaut
-
Network Support
1 month ago
Gurugram, India Jobstronaut Full timeThe client is looking to hire a Network Support - Team Lead for their team at Gurgaon.Should be a Lead on papers - This is MandatoryShift Timings : US ShiftsResponsibilities:Enhance the Product Experience by:• Supporting all of client’s product lines to diagnose and tackle wireless, security, switching, and other various network-related issues reported...
-
Network Support
1 month ago
Gurugram, India Jobstronaut Full timeThe client is looking to hire a Network Support - Team Lead for their team at Gurgaon.Should be a Lead on papers - This is MandatoryShift Timings : US ShiftsResponsibilities:Enhance the Product Experience by:• Supporting all of client’s product lines to diagnose and tackle wireless, security, switching, and other various network-related issues reported...
-
Network Support
1 week ago
gurugram, India Jobstronaut Full timeThe client is looking to hire a Network Support - Team Lead for their team at Gurgaon.Should be a Lead on papers - This is MandatoryShift Timings : US ShiftsResponsibilities:Enhance the Product Experience by:• Supporting all of client’s product lines to diagnose and tackle wireless, security, switching, and other various network-related issues reported...
-
Network Support
1 week ago
gurugram, India Jobstronaut Full timeThe client is looking to hire a Network Support - Team Lead for their team at Gurgaon. Should be a Lead on papers - This is Mandatory Shift Timings : US Shifts Responsibilities: Enhance the Product Experience by: • Supporting all of client’s product lines to diagnose and tackle wireless, security, switching, and other various network-related issues...
-
Network Support
1 month ago
Gurugram, India Jobstronaut Full timeThe client is looking to hire a Network Support - Team Lead for their team at Gurgaon. Should be a Lead on papers - This is Mandatory Shift Timings : US Shifts Responsibilities: Enhance the Product Experience by: • Supporting all of client’s product lines to diagnose and tackle wireless, security, switching, and other various network-related issues...
-
Team Lead
4 weeks ago
Gurugram, India InnovateMR Full timeJob Summary:We are seeking an experienced and highly motivated IT Lead/Manager to oversee our IT operations, ensuring that our infrastructure and systems are secure, reliable, and compliant with industry standards. The ideal candidate will have a strong background in IT management, ISO standards, and information security, with the ability to lead a team of...
-
Team Lead
4 weeks ago
Gurugram, India InnovateMR Full timeJob Summary:We are seeking an experienced and highly motivated IT Lead/Manager to oversee our IT operations, ensuring that our infrastructure and systems are secure, reliable, and compliant with industry standards. The ideal candidate will have a strong background in IT management, ISO standards, and information security, with the ability to lead a team of...
-
Team Lead
4 weeks ago
Gurugram, India InnovateMR Full timeJob Summary: We are seeking an experienced and highly motivated IT Lead/Manager to oversee our IT operations, ensuring that our infrastructure and systems are secure, reliable, and compliant with industry standards. The ideal candidate will have a strong background in IT management, ISO standards, and information security, with the ability to lead a team of...
-
Team Lead
2 weeks ago
gurugram, India ATSPL - Haryana Full timeAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...
-
Team Lead
3 months ago
Gurugram, India ATSPL - Haryana Full timeAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...
-
Team Lead
1 week ago
gurugram, India ATSPL - Haryana Full timeAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...
-
Team Lead
2 weeks ago
gurugram, India ATSPL - Delhi Full timeAt Amazon, we're working to be the most customer- centric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking...
-
Team Lead
3 months ago
Gurugram, India ATSPL - Delhi Full timeAt Amazon, we're working to be the most customer- centric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking...
-
Team Lead
1 week ago
gurugram, India ATSPL - Delhi Full timeAt Amazon, we're working to be the most customer- centric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking...
-
Team Lead
3 weeks ago
Gurugram, India Orange Business Services Full timeabout the role Accountable to drive team members to deliver outstanding customer experience via on-time, right first time implementation of customer RFCs. Participate in review of LOE for new customers Drive key KPI’s for team Perform skill gap analysis and facilitate trainings as required. Prepare reports and share important updates with...
-
Technical Support Team Lead – Advertiser
2 months ago
Gurugram, India Taboola Full timeTaboola, the world’s largest content recommendation platform, is hiring a Technical Support Team Lead to lead an amazing advertising support team. In this role, you will lead an India-based team providing 24*7 expert services to Taboola’s customers, troubleshooting complex issues related to Taboola Advertiser Platform and technologies. You will...
-
Support Executive
4 weeks ago
Gurugram, Haryana, India Flaviant Network Private Limited Full timeFlaviant Network Pvt. Ltd. is an ed-tech organization that provides online and offline learning solutions to aspirants of Civil Service Examinations. We are hiring an enthusiastic and versatile individual for the role of Student Support Executive. Job Responsibilities: - To keep oneself updated with the product information - To take responsibility and...
-
Network Support Engineer
4 days ago
Gurgaon/Gurugram, India Antal International Full timeWe are seeking a skilled Network Support Engineer to join our client's team. - The ideal candidate will have experience with Fortigate firewalls and Meraki switches, and be proficient in troubleshooting and providing L1 and L2 support.- This role involves configuring and maintaining network infrastructure, ensuring optimal performance, and resolving...
-
Network Manager
3 weeks ago
Gurugram, India IGT Solutions Full timeJob Position : Manager NetworkLocation : GurgramJob description :Individual will be responsible to manage a team of highly enthusiast Network engineers (L1/L2/L3) and the support organisation global network operations. He'll be expected to provide consistent, high-performing level of service support and also ensure the service availability and operational...
-
Network Manager
3 weeks ago
Gurugram, India IGT Solutions Full timeJob Position : Manager Network Location : Gurgram Job description : Individual will be responsible to manage a team of highly enthusiast Network engineers (L1/L2/L3) and the support organisation global network operations. He'll be expected to provide consistent, high-performing level of service support and also ensure the service availability and...
Network Support Team Lead
4 months ago
The client is looking to hire a Network Support - Team Lead for their team at Gurgaon.
Shift Timings : US the Product Experience by :
- Supporting all of client's product lines to diagnose and tackle wireless, security, switching, and other various network-related issues reported by customers.
- Provide support with full accountability on cases handled by the Tier 1 teams and facilitate discussions with the development teams (as and when needed).
- Prioritise high-touch cases and close the gaps in the workflow.
- Investigate areas of misalignments or issues which are critical dead ends and provide suggestions to remove them.
- Identify issues through support trends and suggest corrective actions to elevate the quality of the product and UX.
- Stay up to date on client features and technology by attending training, participating in team communication, and keeping up with enterprise and networking trends.
Improve Technical Knowledge of the teams by :
- Identifying Knowledge gaps by Auditing real-time chats.
- Providing lab activities to learn and reproduce issues, as identified during chat/email Audits.
- Help troubleshoot complex problems with client's hardware and software along with recommending corrective action.
- Use acquired knowledge to suggest and contribute to Knowledge Base articles.
- Create SOPs for Standard/Common issues to improve issue handling.
Improve Process Adherence by :
- Identifying areas and opportunities to streamline processes and provide actionable feedback for improving brand narrative.
- Identify ways for improved process enforcement.
- Escalate to the management of deviations in the process are noticed
- Report and escalate systemic cases to management as necessary and in a timely manner.
Training and Development :
- Identify commonly seen gaps by performing real-time chat/email audits to improve upon:
1. Technical Knowledge
2. Product Knowledge
3. Process Improvement.
4.Assess progress based on sessions delivered.
Team Handling :
- Conduct team-building activities to enhance motivation.
- Guide and mentor team members from a process perspective to ensure delivery of SLAs.
- Set clear team goals & Oversee day-to-day operations.
- Drive team performance and report on metrics (KPIs).
- Provide updates and submit reports related to your own area of work.
Experience :
- Knowledge of the networking industry, products, and protocols.
- Knowledge of the following network protocols and technologies (preferred): TCP/IP and OSI model, IP Address and Subnetting, ARP, DHCP, DNS, POE (IEEE 802.3af/at/bt), ICMP, IPv4 & IPv6, and IEEE 802.1Q trunking, Wireless LAN Fundamentals, VPN, NAT/PAT, etc.
- Knowledge of troubleshooting utilities such as tcpdump, Ping, Traceroute, and Wireshark (or similar packet capture and analysis tools) is highly desired.
An ideal candidate should have:
- Proven work experience as a team leader.
- In-depth knowledge of performance metrics.
- Excellent communication and leadership skills along with a collaborative approach.
- Organizational, time-management, & decision-making skills.
- A strong analytical mind, as is the ability to triage.
- Outstanding customer service skills.
- Ability to multitask and work under pressure.
Education:
- Bachelor's/Master's Degree in the field of Engineering/Computer Science/IT.
- 1+ years of experience as a Team Leader managing a team working on a computer networking related problem solving and troubleshooting.
- Networking certifications are a plus.
