Salesforce CX Business Analyst
4 days ago
Job Title : Salesforce CX Analyst (24 Years | Remote | Contract/Full-Time) Role Overview : We are looking for a Salesforce Business Analyst to join our digital transformation team. You will work on Service Cloud, Experience Cloud, and Omnichannel solutions to improve customer experience, automate workflows, and streamline business processes. This role is ideal for someone with hands-on Salesforce expertise, strong business analysis skills, and CX application knowledge. Required Skills & Expertise : - 2- 4 years of Business Analyst experience; 2+ years in Salesforce. - Strong knowledge of Service Cloud, Experience Cloud, CTI/Omnichannel. - Hands-on skills in Salesforce Flows, Process Builder, Apex Triggers, Dashboards & Reporting. - Exposure to CX tools like Gainsight, Chatbots, or Agentforce. - Familiarity with Agile tools (Jira, Confluence, Slack). - Excellent communication & stakeholder management skills. Key Responsibilities : - Gather, analyze, and document CX and Salesforce business requirements. - Design and implement Salesforce automation (Flows, Process Builder, Validation Rules, Macros, CTI integrations). - Partner with stakeholders and cross-functional teams to optimize customer success, service delivery, and case management workflows. - Build reports & dashboards to track KPIs, customer engagement, and system adoption. - Support change management, training, and governance across Salesforce solutions. Certifications (Preferred) : - Salesforce Certified Administrator (Mandatory). - Salesforce Business Analyst (Preferred). - Salesforce Service Cloud Consultant (Preferred). (ref:hirist.tech)
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Data Analyst Jobs For B.Tech Freshers
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Ropar Division, India PPN Solutions Full timeWork on Data Analytics, Business Intelligence (BI) and Performance Management projects. Develop dashboards and reports. Assist in data integration and transformation for enterprise clients. Collaborate with business teams to understand requirements and provide analytical insights. Participate in client engagements and solution implementation. Support the...
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Data Analyst Jobs For B.Tech Freshers
4 weeks ago
Ropar Division, India PPN Solutions Full timeWork on Data Analytics, Business Intelligence (BI) and Performance Management projects. Develop dashboards and reports. Assist in data integration and transformation for enterprise clients. Collaborate with business teams to understand requirements and provide analytical insights. Participate in client engagements and solution implementation. Support the...
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Konkan Division, India Talent Corner Full timeRoles and Responsibilities Interpreting customer business needs & translating them into application and operational requirements. Interface with Pre-Sales and Tech Analysts during client requirement gathering and effort estimation. Desired Candidate Profile Experience in detailed requirements analysis, writing user stories. ...
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4 weeks ago
Bangalore Division, India Saaki Argus & Averil Consulting Full timeAbout Company: It is a Semiconductor manufacturing industry. Job Role : Salesforce Product Owner & Administrator Experience : 7.5+ Years Location : Bangalore Notice Period : Immediate to 30 Days Roles and Responsibilities: Salesforce Administration & System Management Serve as the primary Salesforce Administrator ,...
