Production Support Engineer- Payments

This job is with eBay, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.Location:Bengaluru Team:Global Payments Operations Tech Company:eBay Looking for a company that inspirespassion, courage, and creativity , where you can help shape the future of global commerce? At eBay, we're a purpose-driven community dedicated to building a bold and inclusive workplace. Join us in shaping how millions buy, sell, and connect globally. About the RoleAs aProduction Support Engineerin theGlobal Payments Operations Techteam, you will play a critical role in ensuring the stability, reliability, and efficiency of ourPayments 2.0 Platform . You'll be at the intersection of technology and operations-collaborating cross-functionally and leveraging tools likeAI/MLandScheduling applicationsto optimize and modernize support systems at scale. Key ResponsibilitiesPartner with cross-functional teams toown and evolve the production roadmapfor Payments, Billing, Collections, Finance domains.Lead and support daily production workflows, includingincident response, resolution coordination, and automated and proactive monitoring .Serve as thefunctional and operational SMEin areas like payments, billing, compliance, collections, and financial postings.Develop and maintain comprehensiveSOPs, dashboards, process documentation , and issue logs.Execute and enhance existingproduction control processesand ensure adherence toSOX IT controls .Participate in regularaudits, system health checks , and ensure alignment with internal compliance policies.Driveproduct enhancementsto strengthen production stability and controls.Providefirst-level troubleshootingand lead resolution efforts for production issues across internal systems and external payment vendors/processors.Supportmonth-end close activities ,product rollouts , andsmoke testingof critical releases.Technical & Functional Skills Required1-2 years of hands-on experience with AI/ML applications in production support , including: Automated log analysis and anomaly detection usingGrafana ,Kibana , orSplunk .Implementation of intelligent alerting systems and auto-remediation workflows.Use of ML models or services to improve observability and incident response.1-2 years of experience with Apache Airflow , specifically: Designing and managingDAGsfor complex workflow orchestration.Integrating Airflow with monitoring, alerting, and scheduling pipelines.Strong background inUNIX/Linux environments .Hands-on experience with: NoSQL ,OraclePL/SQL .Python scripting , with a focus on automation, data extraction, and system and DB interactions.Shell scriptingfor log parsing, job execution, and process monitoring.MongoDB queryingusing Python (e.g., pymongo) or shell-based tools for real-time data inspection and diagnostics.Proficient inworkflow scheduling toolssuch asAirflow .Familiarity withData Warehousing ,Hadoop , orBig Dataplatforms for creating analytical reports and for troubleshooting.Functional Experience of any large scalePayments and Billing Systems .Strong analytical and problem-solving skills with a focus on production resiliency.Ability to author and maintaintechnical documentation, SOPs, and specs .Soft Skills & AttributesExcellentwritten and verbal communicationskills.Detail-oriented with strongplanning and organizational abilities .Collaborative and proactive team player with acontinuous improvementmindset.Work ExpectationsNormally, you will work astandard 40-hour week . This role requiresweekend & off-hour supportof production activities based on anon-callrotation.Flexibility to handleincident /issue escalations, late deployments , andurgent production support scenarios .QualificationsBS + 8 yearsorMS + 5 yearsof relevant experience.Prior experience in aproduction support rolewithin fintech, eCommerce, or payment systems is preferred.BenefitsCompetitive compensation, health benefits,paid parental leave ,sabbatical , and retirement plans.Access to internal learning platforms, mentoring, and career development opportunities.eBay promoteswork-life balance ,employee wellness , andhybrid work flexibility .Diversity, Equity & InclusionAt eBay, we are committed to creating a workplace that reflects the global communities we serve. We believe in celebrating diverse perspectives and ensuring every employee feelssafe, included, and empowered . Learn more: Diversity & Inclusion at eBay Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statementto learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.The eBay Jobs websiteuses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.