Client Relations Coordinator

3 weeks ago

Chandigarh, India Shloka International Brands FZE Full time

Job Description:


A Client Relations Coordinator is responsible for maintaining and enhancing relationships with clients to ensure their satisfaction and loyalty. This role is specifically for an FMCG company specializing in branded consumer products. Key responsibilities typically include:


1.Client Communication: Acting as the primary point of contact for clients, addressing their inquiries, concerns, and requests promptly and professionally.


2.Relationship Management: Building and maintaining strong, long-term relationships with clients to foster trust and loyalty.


3.Feedback Collection and Problem Resolution: Gathering feedback from clients about their experiences and using this information to improve services and address any areas of concern. Handling client complaints and issues, working to resolve them quickly and effectively to maintain client satisfaction.


4.Account Management: Overseeing client accounts, ensuring all client needs are met, and that they are fully informed about products, services, and updates.

5.Coordination with Internal Teams: Liaising with other departments (such as sales, marketing, and product development) to ensure a seamless client experience and to communicate client needs and expectations.

6.Client Onboarding: Assisting in the onboarding process for new clients, ensuring they are smoothly integrated and familiar with the company’s services and processes.

7.Reporting: Preparing reports on client interactions, satisfaction levels, and other relevant metrics to inform management and support decision-making.

8.Trade shows : Participating in trade shows along with the team to represent the company, and ensuring leads generated during these shows are promptly serviced and converted into lasting client relationships.

9.Event Planning: Organizing client meetings, events, and other activities to strengthen relationships and promote client engagement.


Overall, the role focuses on ensuring clients are satisfied with the services provided, thereby supporting client retention and long-term business success in the fast-paced and competitive FMCG industry.

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