Lead ServiceNow Developer

4 days ago

Hyderabad, Telangana, India Firstsource Full time

Key Responsibilities:

  • Mentor and support junior team members through knowledge-sharing and code reviews
  • Design and implement ServiceNow solutions, including custom apps, workflows, and UI components
  • Drive scripting and integrations using Glide, JavaScript, and APIs (REST, SOAP)
  • Build and maintain custom Service Portal components (Widgets, Pages, Themes) using SCSS and AngularJS
  • Deliver ITSM and CMDB solutions involving process design, data modeling, and integrations
  • Leverage Now Assist and Virtual Agent capabilities to enhance end-user experience

Required Skills:

  • 7+ years in ServiceNow/ITSM development roles
  • Strong scripting and integration background (JavaScript, REST, SOAP, IntegrationHub)
  • Hands-on Service Portal development experience
  • Excellent communication and collaboration skills
  • Ability to work independently and lead small technical teams
    • Nice to Have:
    • Familiarity with Now Assist features
    • ServiceNow certifications (e.g., CSA, CIS-GRC)
    • Experience with Agile or Scrum-based delivery models

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