Mainframe Production Support Engineer
2 weeks ago
Key Responsibilities :
- Provide Level 2/3 production support for mainframe applications and batch processes.
- Monitor and manage batch job execution, including resolution of job failures and delays.
- Troubleshoot and resolve issues related to COBOL programs, JCL scripts, DB2, and VSAM files.
- Utilize tools like File-Aid, Endevor, and OPC (Job Scheduling) for analysis, code management, and job control.
- Perform data fixes, job restarts, and reruns as required.
- Handle incident and change management processes using ITIL/ITSM tools.
- Work in coordination with development and infrastructure teams to resolve problems and deploy fixes.
- Document technical procedures, root cause analysis (RCA), and knowledge base articles.
- Perform impact analysis and validation before and after system changes.
- Engage in on-call support rotation as needed.
Mandatory Technical Skills :
- Programming & Tools: COBOL, JCL, VSAM, File-Aid, GDG, Easytrieve
- Database: DB2
- Mainframe Environment: TSO/ISPF
- Scheduling Tools: OPC (IBM Tivoli Workload Scheduler)
- Change Management: Endevor
- Protocols: NDM (Connect:Direct), FTP/GFT
- Basic Knowledge: SQL, Unix, Confluence
Preferred Skills :
- Strong understanding of ITIL processes (Incident, Change, Problem Management).
- Experience in working under tight SLAs in 24x7 production environments.
- Good analytical and problem-solving skills with attention to detail.
- Effective communication and documentation abilities.
- Experience with process automation and scripting is a plus.
(ref:hirist.tech)
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