Team Lead
4 weeks ago
Job Summary:
As a Team Leader, you will be responsible for guiding and leading a team to achieve organizational goals. Your role will involve motivating team members, facilitating effective communication, and ensuring that day-to-day activities are executed efficiently.
Location : Gurugram
Salary : 27k to 30k
Key Responsibilities:
- Team Management: Oversee and coordinate daily activities of the team to ensure smooth operations and achievement of targets.
- Motivation and Leadership: Inspire and motivate team members to reach their full potential and exceed organizational goals.
- Planning and Strategy: Develop and implement action plans, timelines, and strategies to meet and surpass performance targets.
- Task Delegation: Assign tasks and responsibilities to team members based on their skills and strengths to optimize productivity.
- Training and Development: Conduct training sessions to enhance team members' skills, including confidence, product knowledge, and communication.
Qualifications:
- Education: High school diploma or equivalent required.
- Experience: 1-2 years of experience in a Team Leader or similar leadership role. Prior experience in Collections or Debt Recovery is mandatory.
- Skills:
- Exceptional communication and interpersonal skills.
- Strong customer service orientation with the ability to negotiate and resolve issues effectively.
- Familiarity with collections practices and regulations is preferred.
- Proficiency in Microsoft Office Suite and collections software.
- Bilingual skills (English and another language) are advantageous based on the customer base.
HR- WhatsApp
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