Application Support Consultant

2 days ago

New Delhi, India Exigo Tech Full time

Exigo Tech, a technology consulting and services company based out of Sydney, Australia is expanding its footprint into India. We enable businesses to unlock new opportunities and build sustainable growth through strategic technology consulting and services. With deep expertise across Cloud, Managed IT Services, AI, Networking, Cybersecurity, and Business Applications, we empower organizations to thrive in the ever-evolving digital world.Click Here to know more : LIFE AT EXIGO TECHExigo is looking for Full-time Application Support ConsultantAbout the Role:We are seeking an Application Support Consultant with expertise in Product Information Management (Developed on PHP), WooCommerce, PHP, SQL, Azure Monitoring, and Microsoft technologies, along with QA testing skills. The resource will provide day-to-day support, troubleshooting, RCA, QA validation/Unit testing, and enhancements to ensure system stability, business continuity, and smooth operations.We are ISO 27001:2022 certified organizationVisit our website: https://exigotech.co/ for more details….LinkedIn: https://www.linkedin.com/company/exigotech/Roles and Responsibilities- Develop and Troubleshoot and optimize PHP / open source based applications. - Manage SQL queries, stored procedures, and data fixes. - Monitor system health with Azure Monitoring (alerts, logs, dashboards). - Develop, Support and validate APIs & integrations with Business Central and other systems. - Perform QA validation/Unit Testing: sanity checks, data validation post-fix. - Work closely with business and technical teams for requirement/issue understanding - Automate workflows and support small enhancements via Power Automate & Power Apps. - Conduct Root Cause Analysis (RCA) for recurring issues and suggest preventive measures. - Maintain documentation: Incidents, RCA reports, test results, and knowledge base articles. - Preferred: ITIL-based Incident/Change Management. - Mandatory for all to follow the norms defined in ISMS 27001The above list is not exhaustive, and the role may change to meet the overall objectives of the company.Skills:- Functional Skills: Requirement Analysis, Troubleshooting/ RCA, Incident Management, Problem Management - Technical Skills: Product Information Management (Developed on PHP), WooCommerce, PHP, Open-source Frameworks (WordPress, WooCommerce Plugins, Laravel), MySQL /PostGre /SQL (Queries, Joins, Tuning, Stored Procedures), REST APIs / Web Services, Azure Monitoring (Logs, Alerts, Dashboards), Power Automate, Power Apps, Workflow Automations, Data Integrations [Optional/Preferred] ZEND, Laravel - QA / Testing Skills: Sanity Checks after fixes, Regression Testing, API/Data Validation, Basic Test Case Execution, Defect Logging & Closure, Data Accuracy ValidationSoft Skills:- Strong technical skills, good communication and troubleshooting skills, and an agile mindset. - Logical Reasoning, Critical Thinking, - Problem-solving, Communication with Business & Technical Teams, Documentation, - Multi-tasking, Stakeholder CoordinationEducation: Bachelors / Masters -B.Tech / M.Tech / B.C.A / M.C.AExperience: 5+ yearsLocation: Vadodara (WFO).Email: hr@exigotech.com.au

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