SailPoint L3 Support

3 days ago

Palakkad, Kerala, India CyberSolve Full time

CyberSolve is a fastest growing IAM Specialist firm in the US with aspirations of becoming the world's largest company in the IAM space.

CyberSolve's 350+ specialists solve interesting puzzles in Non-Employee IAM, Rapid App onboarding, access certifications, etc. for some of the largest retailers, banks, pharma giants, governments and airlines.

On offer is a role with one of the most powerful IAM teams in the industry, solid projects, competitive salary, ability to expand into other areas of IAM etc. We invite you to join this team.

A brief on this role is as under:

We are looking for an experienced SailPoint IdentityIQ L3 Support Engineer who will be responsible for advanced troubleshooting, issue resolution, and enhancements within the SailPoint platform. This role involves working closely with business and technical teams to maintain a secure and efficient Identity Governance and Administration (IGA) environment.

Key Responsibilities:

  • Provide L3 support for SailPoint IdentityIQ, including advanced troubleshooting and root cause analysis.
  • Work on defect fixes, minor enhancements, and configuration updates.
  • Analyze logs and debug code to resolve complex issues.
  • Collaborate with development teams for customizations, workflows, and integration updates.
  • Manage connectors for various target systems (AD, Azure AD, Databases, LDAP, etc.).
  • Implement and manage SailPoint rules, tasks, and certifications.
  • Perform environment upgrades, patches, and performance tuning.
  • Support onboarding of new applications and entitlement structures.
  • Maintain technical documentation, SOPs, and knowledge base articles.

Required Skills & Experience:

  • Strong hands-on experience with SailPoint IdentityIQ (IIQ).
  • Expertise in L3 support, debugging, and root cause analysis.
  • Knowledge of Java, BeanShell, XML, and SailPoint APIs.
  • Experience with integration to target systems (Active Directory, Azure AD, databases, LDAP, web services, etc.).
  • Good understanding of IGA concepts (provisioning, workflows, certifications, access requests, lifecycle events).
  • Experience in custom connector development and application onboarding.
  • Ability to work in a 24x7 support environment and handle P1/P2 incident.

Good to Have:

  • Exposure to SailPoint IIQ upgrades and migrations.
  • Knowledge of SQL, PowerShell scripting, and REST/SOAP APIs.
  • Understanding of compliance and audit requirements in IAM.

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