Mastercard - Senior Customer Technical Services Analyst
1 week ago
Our Purpose: Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Role : Senior Customer Technical Services Analyst. Overview:- Provides service support for businesses (B2B) that have product and service agreements with Mastercard.- Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products.- Builds long-term customer relationships and ensures timely response and resolution of issues.- You will need to bring with you to this role your drive to learn and develop as well as demonstrate effective communication skills in both written and verbal forms.- Enhances customer experience by providing high level technical customer service and support according to established policies and procedures.- Serves as technical resource accountable for analyzing, supporting and troubleshooting customer technical support inquires; provides alternate solutions as needed.- Contributes to testing efforts to identify opportunities for improvements with the voice of the customer in mind.- Implements process improvements, formulating recommendations to enhance customer service delivery and minimize inefficiencies.- Assumes responsibility for large to mid-sized projects/initiatives as an individual contributor with specialized knowledge of Mastercard's products/services within a particular discipline.- Reviews customer issue logs and proposes resolutions, escalating issues that require more advanced knowledge.- Gains exposure to Mastercard products/services within a particular discipline or product line.- Provide guidance & training to less experienced team members.- Deliver against established Key Performance Indicators. Experiences:- Experience leading investigation and resolution efforts to address technically advanced customer product/service issues or inquiries.- Experience supporting implementation of new products or product enhancements with the Voice of the Customer at the forefront.- Proven ability to interface directly with customers on most challenging/complex issues.- Proven ability to communicate effectively and work collaboratively with a diverse audience and adjust language style to meet needs of the audience as required.- Knowledge of Banking & Payment industry products and services.- Proven ability and excellent track record in meeting and exceeding customer specific SLAs coupled with solid problem-solving skills.- Demonstrated experience in CRM and Microsoft Office applications.- Flexibility to work in shifts & provide on call support on weekends. (ref:iimjobs.com)
-
Mastercard - Senior Systems Analyst
1 week ago
Pune, India MasterCard Full timeOur Purpose:- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.- Together with our customers, we're helping build a sustainable economy where everyone can prosper.- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.- Our technology and innovation,...
-
Senior Customer Technical Services Analyst
2 weeks ago
Pune, Maharashtra, India Mastercard Full timeOur Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide Together with our customers we re helping build a sustainable economy where everyone can prosper We support a wide range of digital payments choices making transactions secure simple smart and accessible Our technology and innovation partnerships and...
-
Customer Technical Services Analyst II
2 days ago
Pune, Maharashtra, India Mastercard Full timeOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
-
Pune, India MasterCard Full timeSenior Analyst, (Finance) Deal Implementation Strategy & Business Excellence Purpose.Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, were helping build a sustainable economy where everyone can prosper.We support a wide range of digital payments choices, making transactions secure,...
-
Pune, India MasterCard Full timeOur Purpose: -Mastercard powers economies and empowers people in 200+ countries and territories worldwide.- Together with our customers, we're helping build a sustainable economy where everyone can prosper.- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.- Our technology and innovation,...
-
Mastercard - Analyst II - Content Strategy
1 week ago
Pune, India MasterCard Full timePurpose.Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, were helping build a sustainable economy where everyone can prosper.We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.Our technology and innovation, partnerships and...
-
Pune, India Mastercard Full timeTitle and Summary Senior Customer Experience and Engagement Analyst Overview The role will primarily be focused on working with existing and potential external customers to drive adoption, engagement, and satisfaction with the Brighterion services. Role - Drive additional adoption of Brighterion services through MPGS - Manage new potential...
-
Senior Systems Analyst
3 days ago
Pune, India Mastercard Full timeOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
-
Mastercard - Physical Security Analyst
1 week ago
Pune, India MasterCard Full timeDescription:Our Purpose:- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.- Together with our customers, were helping build a sustainable economy where everyone can prosper.- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.- Our technology and...
-
Senior Systems Analyst
2 weeks ago
pune, India Mastercard Full timeOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...
