Nuviso Networks

4 days ago

Bengaluru, India Nuviso Networks Full time

Description : Experience Range : 4 to 9 YearsWork Location : BCE Office, Electronic City, BangaloreWork Timing : Flexible working hours (2 PM to 11 PM IST)Mandatory Availability : 6 : 30 PM to 10 : 30 PM IST to collaborate with the Client teamWork Culture : Hybrid (2 Days Office)Key Capabilities : - Case Management : Tracks and resolves customer issues.- Omni-channel Support : Email, chat, phone integration.- Self-service Portals : Customers can resolve issues independently.- Playbooks & Workflows : Guide agents through resolution steps.- SLA Management : Ensures timely responses and resolutions.Key Skills : - Case Management and Workflows- Omni-channel integrations (email, chat, phone)- Customer Portal and UI customization- SLA, notifications, and escalation management- Playbooks and Engagements- Integration with CRM systems- Knowledge of Virtual Agent and AI Search- Reporting and Performance Analytics (ref:hirist.tech)

  • Nuviso Networks

    4 days ago

    Bengaluru, Karnataka, India Nuviso networks private limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Description : Experience Range : 4 to 10 Years Work Location : BCE global tech Office, Electronic City, Bangalore Work Timing : Flexible working hours (2 PM to 11 PM IST) Mandatory Availability : 6 : 30 PM to 10 : 30 PM IST to collaborate with the client team Work Culture : Hybrid (2 Days Office)Key Capabilities : - Discovery :...

  • Nuviso Networks

    4 days ago

    Bengaluru, India Nuviso Networks Full time

    Description : Experience Range : 4 to 10 YearsWork Location : BCE global tech Office, Electronic City, BangaloreWork Timing : Flexible working hours (2 PM to 11 PM IST)Mandatory Availability : 6 : 30 PM to 10 : 30 PM IST to collaborate with the client teamWork Culture : Hybrid (2 Days Office)Key Capabilities : - Discovery : Automatically identifies devices...

  • Nuviso Networks

    4 days ago

    Bengaluru, Karnataka, India Nuviso networks private limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Description : - Experience Range : 4 to 10 Years - Work Location : BCE global tech Office, Electronic City, Bangalore - Work Timing : Flexible working hours (2 PM to 11 PM IST) - Mandatory Availability : 6 : 30 PM to 10 : 30 PM IST to collaborate with the client team - Work Culture : Hybrid (2 Days Office) Key Capabilities...

  • Nuviso Networks

    4 days ago

    Bengaluru, Karnataka, India Nuviso networks private limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Description : Experience Range : 4 to 9 Years Work Location : BCE Office, Electronic City, Bangalore Work Timing : Flexible working hours (2 PM to 11 PM IST) Mandatory Availability : 6 : 30 PM to 10 : 30 PM IST to collaborate with the Client team Work Culture : Hybrid (2 Days Office)Key Capabilities : - Case Management : Tracks and...

  • Nuviso Networks

    4 days ago

    Bengaluru, India Nuviso Networks Full time

    Description : - Experience Range : 4 to 10 Years- Work Location : BCE global tech Office, Electronic City, Bangalore- Work Timing : Flexible working hours (2 PM to 11 PM IST)- Mandatory Availability : 6 : 30 PM to 10 : 30 PM IST to collaborate with the client team- Work Culture : Hybrid (2 Days Office)Key Capabilities : - Hardware Asset Management (HAM) :...

  • ServiceNow ITOM Consultant

    3 days ago

    Bengaluru, Karnataka, India Nuviso Networks Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    DescriptionExperience Range : 4 to 10 YearsWork Location : BCE global tech Office, Electronic City, BangaloreWork Timing : Flexible working hours (2 PM to 11 PM IST)Mandatory Availability : 6 : 30 PM to 10 : 30 PM IST to collaborate with the client teamWork Culture : Hybrid (2 Days Office)Key CapabilitiesDiscovery : Automatically identifies devices and...