Boomi Integration L3 support

7 days ago

New Delhi, India ITC Infotech Full time

Job Description- Boomi Integration Analyst (L3-Support) - 5 to 9 years of experience in integration support, with at least 3-4 years in a Dell Boomi L3 support role. - Provide Level 3 support for Dell Boomi integrations, handling complex incidents, root cause analysis, and long-term resolution strategies. - Monitor and maintain Boomi processes, ensuring uptime, performance, and data integrity across integrations. - Troubleshoot and resolve critical integration failures, including API errors, data mapping issues, and connector failures. - Collaborate with L1/L2 support teams, developers, and business stakeholders to escalate and resolve persistent or high-impact issues. - Analyze logs and system metrics to proactively identify potential issues and performance bottlenecks. - Implement fixes and enhancements to existing integrations, ensuring minimal disruption to business operations. - Maintain documentation for support procedures, known issues, and resolution steps. - Participate in on-call rotations and provide after-hours support when necessary.Required Skills:- Expertise in Dell Boomi AtomSphere, including process design, deployment, and troubleshooting. - Strong understanding of integration patterns, middleware concepts, and API management. - Proficiency in data formats such as XML, JSON, EDI (X12, EDIFACT), and flat files. - Experience with B2B integrations, including partner onboarding and communication protocols (AS2, SFTP, HTTPS). - Familiarity with enterprise systems like SAP, Salesforce, NetSuite, Workday, etc. - Knowledge of monitoring tools and performance tuning techniques. - Strong analytical and problem-solving skills, with the ability to work under pressure.Experience: 05 to 9 yearsSkill: Dell Boomi AtomSphere, B2B IntegrationsWork Location: BangaloreNotice Period: ImmediateWork Mode - 3 days mandatory from office (Hybrid)If interested, kindly do share updated resume to Sunitha.Devi@itcinfotech.com with below details.

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