Quality Assurance Analyst

4 days ago

Hyderabad, Telangana, India Talent500 Full time

Job Description :

The QA Analyst role is a key individual on the Service Desk team. This position is responsible for auditing call recordings to ensure quality measures are adhered to. The most important aspect of a customer service/service desk position is to ensure that there is a high level of customer satisfaction. The customer should have a great experience and we should inspire smiles and provide a high level of attention to the customer.

Responsibilities :

- Monitor, evaluate, and score inbound calls against established quality assurance instruments and standards.

- Review, evaluate, and score open and closed customer issue tickets against established quality assurance instruments and standards.

- Participate, as needed, in calibration sessions, employee communication sessions, and/or the creation of communication tools.

- Supports and communicates business goals, quality standards, processes and procedures, and policies.

- Ensures the call center agents adhere to predetermined quality assurance standards and the business's standard operating procedures.

- Monitor calls to provide feedback regarding telephone etiquette, product information given, and procedures.

- Provides performance expectations, action plans, and development plans to improve call quality.

- Provides accurate and timely reports on a daily, monthly, month-to-date, and year-to-date rolling basis on call quality, productivity, availability, and other key metrics as determined.

- Listens to call recordings and provides management insights that will maximize customer :

Preferred Minimum :

- Bachelor's degree or relevant Quality Assurance experience of 2 years.

- A minimum of 2 years experience in a medium to large-sized enterprise environment.

- 2+ years of experience with ServiceNow (good to have).

- 2+ years of experience in Supervision / Quality analysis or Call Center agent.

- Thorough understanding of the ServiceNow Ticketing System.

- Strong written and verbal communication skills with an ability to create business

correspondence, as well as the ability to communicate effectively at all levels of the organization including senior management levels.

- Know about MS Office, MS Teams, and MS Forms.

(ref:hirist.tech)

  • Quality Assurance Analyst

    3 weeks ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    Greetings from TCS***Walk-in Interview for Quality Assurance Analyst at Hyderabad Location***Job Title: Quality Assurance AnalystRequired Skillset: SeleniumLocation: HyderabadExperience Range: 7+ yearsJob DescriptionMust-Have**4+ years of experience in software testing and automation3+ years of experience in SQL skills and experience working with RDBMS.3+...

  • Quality Assurance Analyst

    4 weeks ago

    Hyderabad, Telangana, India Kensium Full time

    Note : This role will be under Kenisum's payroll and will be deployed to our client company, Net At Work ( https://www.netatwork.com/ )Job Summary:As a Sage X3 Quality Assurance Analyst, you will play a critical role in ensuring the quality, functionality, and performance of Sage X3 ERP enhancements and customizations. You will collaborate with consulting,...

  • Quality Assurance Analyst

    3 days ago

    Hyderabad, Telangana, India Genpact Full time

    We are seeking a highly skilled and detail-oriented Quality Assurance Analyst to join our team. In this role, you will be responsible for providing support to our customers by reviewing content and resolving issues based on prescribed guidelines.You will work closely with our team to ensure high standards of quality and provide excellent customer service. If...

  • Quality Assurance Analyst

    2 weeks ago

    Hyderabad, Telangana, India Openteq Full time

    Job Description :Responsibilities :- Develop and execute test plans and test cases for Duck Creek Billing system implementations.- Perform functional, regression, integration, and performance testing.- Identify, document, and track software defects using bug tracking systems.- Collaborate with developers and business analysts to understand requirements and...

  • Quality Assurance Analyst

    4 weeks ago

    Hyderabad, Telangana, India Infor Full time

    RequirementsThe Quality Analyst will collaborate with the Development and Business Analyst teams to develop and execute test plans to ensure quality software is delivered to our customers Candidates should have a strong background with QA testing practices including experience with complex applications Experience with test automation is preferred A Day in...

  • Quality Assurance Specialist

    2 days ago

    Hyderabad, Telangana, India Vitech Systems Group Full time

    About UsVitech Systems Group is a technology-driven organization that simplifies complex business processes. Our mission is to bring innovative software solutions to market, addressing the intricacies of the insurance and retirement industries.We combine deep domain expertise with the latest technological advancements to deliver user-centric solutions that...

  • Tax Analyst and Quality Assurance Specialist

    7 days ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    About the Role: As a highly skilled Tax Analyst and Quality Assurance Specialist, you will play a crucial part in ensuring the quality of our tax software products. Your primary responsibility will be to analyze and resolve complex tax software problems, document software deficiencies, and understand business customer requirements. Key Responsibilities:...

  • Systems Quality Assurance Analyst

    2 weeks ago

    Hyderabad, Telangana, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Systems Quality Assurance Analyst.In this role, you will:Develop a variety of system quality assurance testing initiatives for projects on software systemsComplete systems testing and create systems quality assurance testing strategiesExecute complex test plans and scripts to facilitate testing activitiesDocument and...

  • Cybersecurity Quality Assurance Specialist

    6 days ago

    Hyderabad, Telangana, India Epiq Full time

    Cybersecurity Quality Assurance SpecialistPosition Overview:We are seeking a meticulous and detail-oriented Senior Quality Control Analyst to join our team, focusing on cyber breach document review. The ideal candidate will work closely with data analysts to assist in producing high-quality deliverables, translating client requests into actionable...

  • Quality Assurance Specialist

    5 days ago

    Hyderabad, Telangana, India ValueLabs Full time

    **About ValueLabs**We are a leading technology services company, and we're looking for talented individuals to join our team.Job Description:We have an exciting opportunity for a Quality Assurance Specialist to join our team in Hyderabad. As a Quality Assurance Specialist, you will be responsible for designing, developing, and executing automated test...

  • Quality Analyst

    7 days ago

    Hyderabad, Telangana, India Vitech Systems Group Full time

    Job DescriptionDepartment: Quality AssuranceLocation: IndiaDescriptionAt Vitech, we believe in the power of technology to simplify complex business processes. Our mission is to bring better software solutions to market, addressing the intricacies of the insurance and retirement industries. We combine deep domain expertise with the latest technological...

  • Quality Assurance Analyst

    4 weeks ago

    Hyderabad, Telangana, India Bristol Myers Squibb Full time

    Job Title:Quality Assurance Analyst - Decision IntelligenceBrief Job SummaryThe Quality Assurance Analyst role works across data-focused projects in support of the Global Product Development and Supply (GPS) organization in the Data and Supply Technology Excellence (DSTE) team. This role requires a highly skilled and motivated IT Quality Assurance specialist...

  • Quality Assurance Analyst

    7 days ago

    Hyderabad, Telangana, India Bristol Myers Squibb Full time

    Job Title: Quality Assurance Analyst - Decision IntelligenceBrief Job SummaryThe Quality Assurance Analyst role works across data-focused projects in support of the Global Product Development and Supply (GPS) organization in the Data and Supply Technology Excellence (DSTE) team. This role requires a highly skilled and motivated IT Quality Assurance...

  • Quality Assurance Specialist

    4 weeks ago

    Hyderabad, Telangana, India Simandhar Education Full time

    Job DescriptionJob Overview:We are seeking a passionate and detail-oriented Quality Analyst to join our growing EdTech team In this role, you will play a crucial role in ensuring the quality of our student experience by evaluating counselor interactions, providing constructive feedback, and analyzing data to identify areas for improvement. You will be a key...

  • Quality Assurance Analyst

    2 weeks ago

    Hyderabad, Telangana, India Bristol Myers Squibb Full time

    Job Title: Quality Assurance Analyst - Decision IntelligenceBrief Job SummaryThe Quality Assurance Analyst role works across data-focused projects in support of the Global Product Development and Supply (GPS) organization in the Data and Supply Technology Excellence (DSTE) team. This role requires a highly skilled and motivated IT Quality Assurance...

  • Customer Support Quality Assurance Analyst

    3 weeks ago

    Hyderabad, Telangana, India Harmony United Psychiatric Care Full time

    Harmony United Medsolutions Pvt. Ltd. [HUMS] is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry. We at HUMS take pride in being a reliable partner as a Healthcare Management Company. With nine years of experience, we have perfected our end-to-end services in medical billing, A.R. management, and other essential...

  • Quality Assurance Analyst

    4 weeks ago

    Hyderabad, Telangana, India Bristol Myers Squibb Full time

    Job Title: Quality Assurance Analyst - Decision Intelligence Brief Job Summary: The Quality Assurance Analyst role supports data-focused projects within the Global Product Development and Supply (GPS) organization, part of the Data and Supply Technology Excellence (DSTE) team. This position requires a skilled IT Quality Assurance specialist with expertise in...

  • Quality Assurance Analyst

    4 days ago

    Hyderabad, Telangana, India Cotelligent, A TechDemocracy Company Full time

    Job Summary:We are seeking a highly skilled QA Analyst with 4 to 6 years of experience in software testing. The ideal candidate will have expertise in manual and automation testing, strong analytical skills, and experience working in an Agile environment. The QA Analyst will be responsible for ensuring the quality of applications by developing test...

  • Quality Assurance Analyst

    2 days ago

    Hyderabad, Telangana, India Cotelligent, A TechDemocracy Company Full time

    Job Summary:We are seeking a highly skilled QA Analyst with 4 to 6 years of experience in software testing. The ideal candidate will have expertise in manual and automation testing, strong analytical skills, and experience working in an Agile environment. The QA Analyst will be responsible for ensuring the quality of applications by developing test...

  • Assistant Manager Quality Assurance

    1 week ago

    Hyderabad, Telangana, India Harmony United Psychiatric Care Full time

    Job Title:  Assistant Manager - Quality Assurance Location: Hyderabad, Telangana Company: Harmony United Medsolutions Pvt.Ltd About us: Harmony United Medsolutions Pvt.Ltd.[HUMS] is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry.We at HUMS take pride in being a reliable partner as a Healthcare Management Company.With...