Branch Manager
4 days ago
Role Description
Branch Manager - CRD is responsible for
Operations
Ensure maintenance of quality of service, customer satisfaction and effective service recovery
Coordinate and integrate all functions and services in the location
Implement systems for smooth operation and monitor operational efficiency of the branch.
Handle crisis situation.
Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities etc.
Fleet Management
Ensure fleet administration pertaining to vehicle operation is done as per ITH standards and policies.
Monitor proper fleet allocation to clients as per the requirement.
Ensure fleet has required accessories as per ITH framework.
Maintain a proper ration of chauffeurs to fleet.
Sales & Servicing
Develop new clients and increase business from existing clients to meet budgeted figures.
Collate and analyze market and performance information (MIS in the prescribed format).
Achieve the set targets (budget)
Handle major complaints.
Finances
Prepare annual budget for the branch.
Monitor fund flow management and practice expense control as per norm.
Monitor receivable as per norm.
Ensure statutory compliance.
Ensure report back /MIS with analysis is sent to Corporate office.
HR & Administrative
Monitor overall branch administration for branch efficiency
- Ensure that the Customer Service and Drivers team is adequately staffed with competent, motivated and trained professionals to ensure effectiveness of the customer service function
- Appraisal of the team to monitor their performance.
Ensure implementation and monitor statutory compliance
Maintain ISO standards as per quality assurance work manual
Management of contractual employees
Competencies:
System and quality orientation
Market, industry and trade knowledge
Commercial acumen
Leadership and people management
Resource control and administration
Educational Qualification:
Graduate / Hotel Management
MBA in Marketing or Finance
Experience:
Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed car rental company.
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