Front Office Executive

2 days ago


New Delhi, India Webvi Full time

Role - Front Office ExecutiveLocation – India(Dehli,UP,Haryana,Punjab,Rajasthan,Himachal,Uttrakhand)Hotel Category – 4 StarDepartment: Front Office / ReceptionReporting To: Front Office ManagerPosition Type: Full-TimeSalary: As per experiencePosition Summary:We are looking for a courteous and professional Front Office Executive to handle guest check-ins,check-outs, reservations, and ensure a smooth front desk operation.Key Responsibilities:Greet and welcome guests in a professional manner.Manage reservations, room allocations, and billing accurately.Provide information and assistance to guests regarding services and facilities.Coordinate with housekeeping, F&B, and other departments.Maintain accurate guest records, reports, and logs.Handle guest complaints and ensure timely resolution.Qualifications & Requirements:Excellent communication and interpersonal skills.Familiarity with hotel PMS systems.Well-groomed, polished, and professional appearance.Ability to multitask and work under pressure.Key Competencies:Guest service & relationship managementCommunication & problem-solving skillsAttention to detailProfessionalism & groomingWorking Conditions:Rotational shifts including weekends and holidays.High interaction with guests, sometimes during peak hours.KPIs:Guest satisfaction scoresAccuracy of reservations and billingEfficiency in check-in/check-out process



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