QBrainX - Senior ServiceNow Developer - ITSM/Service Catalogue/Service Portal Framework

7 days ago

Chennai, India QBrainX Full time

Role Overview : We're hiring a Senior ServiceNow Developer with strong experience in ITSM, Service Catalog, and Service Portal development.This is a senior-level position requiring leadership in architecture, design, and implementation of complex ServiceNow solutions.Ideal for candidates who enjoy solving real-world problems through automation, UX enhancements, and scalable platform architecture.Key Responsibilities : - Act as the technical architect for ServiceNow implementations, guiding system design, integration approaches, and scalability decisions.- Collaborate with stakeholders to gather and analyze requirements, and architect custom solutions using the ServiceNow platform.Develop And Configure : - ITSM modules- Service Catalog items- Custom Portals (Service Portal/ESC)- Chatbots and Virtual Agents- Integrate ServiceNow with external systems using REST, SOAP, APIs, and web services.- Conduct performance tuning to ensure high availability and scalability of the ServiceNow environment.- Provide technical leadership, mentoring junior developers and enforcing best practices in coding and design.- Establish governance standards, reusable components, and architectural documentation.- Stay current on ServiceNow updates, new modules, and industry trends to advise on platform improvements.Requirements : - Bachelor's degree in Computer Science, IT, or a related field.- 8+ years of hands-on experience in ServiceNow development, including architecture and solution design.Expertise In : - ITSM module configuration and customization- Service Catalog & Service Portal development- Virtual Agent/Chatbot setup- Strong scripting experience with JavaScript, Glide, and Jelly.- Proven experience with third-party system integrations via APIs/web services.- Deep knowledge of platform optimization, performance tuning, and governance.- Strong problem-solving and analytical thinking.- Excellent communication skills and ability to interact with both technical and non-technical stakeholders.Preferred Certifications : - Certified Application Developer (CAD)- Certified Implementation Specialist (CIS)- Certified System Administrator (CSA)- Prior experience in technical leadership / mentorship roles (ref:hirist.tech)

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