MS Teams
3 weeks ago
Dear Candidate
Greetings from TCS
TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
Role: Telephony Admin (MS Teams)
Location: Chennai
Experience Range: 5 to 6 years
Job Description:
Desired Competencies:
- 5 Years Experience in Managing Customer Telpehony Infra ·
- Good in MS teams administration ·
- Good in Nice Incontact administration ·
- Good troubleshooting knowledge in Telphony infra ·
- Working knowledge in SBC, AWS connect and Sales force
Good To Have:
- ITIL Certified or a Strong working knowledge of ITIL Incident, Problem and change Management disciplines.
- Solarwinds administration.
Expectations From The Role:
- Provide support to customer Telephony environment.
- Work on MS teams and Nice Incontact
- Work on Patching and Firmware updates
- Handle troubleshooting of major issues which has huge impact on business.
- Coordinate with Network team for resolving connectivity issues.
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