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Omkar Realtors and Developers

3 months ago

Mumbai, India Omkar Realty Full time

Position Title: Facility Head

Location: Sion

Reports To: EPC Head

Summary: The Facility Head will oversee and manage all aspects of facility operations, maintenance, and management for high-rise residential and commercial properties. This role requires a seasoned professional with extensive experience in property management, vendor management, customer service, and compliance with regulations. The Facility Head will ensure the smooth functioning of all facility services, manage a team of staff, and coordinate with various internal and external stakeholders.

Key Responsibilities:

Overall Property Management:

- Oversee the management and maintenance of high-rise residential and commercial properties.

- Ensure smooth transition, handover, and possession processes for new properties.

- Liaison with project teams for timely completion of projects and handover to residents.

Operations Management:

- Manage day-to-day operations including housekeeping, security, waste management, landscaping, pest control, and transportation.

- Ensure 24/7 supply of electricity and water, proper operation of SWPS, STP, and GSR.

- Maintain all facility-related services in compliance with company policies and guidelines.

Vendor and Contract Management:

- Manage relationships with vendors and contractors to ensure quality service delivery.

- Conduct regular performance evaluations, manage contracts, and negotiate terms for services.

- Handle procurement, store management, and inventory control using SAP and other systems.

Customer Experience and Complaint Management:

- Address customer grievances and ensure prompt resolution of complaints.

- Maintain high levels of customer satisfaction through effective communication and service delivery.

- Conduct site visits with customers, prepare snag lists, and ensure defects are rectified

Technical Oversight:

- Oversee the operation and maintenance of MEP (Mechanical, Electrical, and Plumbing) assets.

- Coordinate commissioning and testing of new assets, ensuring compliance with project specifications.

- Supervise technical works, manage annual maintenance contracts, and ensure proper documentation.

Compliance and Safety:

- Ensure compliance with all regulatory requirements, including safety and environmental regulations.

- Conduct audits and inspections to ensure facilities are in good condition and meet all safety standards.

- Implement and maintain change-management practices, organizational restructuring, and manpower rationalization initiatives.

Financial Management:

- Develop and manage budgets for facility operations and maintenance.

- Ensure timely billing, collection of dues from clients, and accurate financial reporting.

- Manage capital assets, track expenses, and optimize resource utilization.

Leadership and Team Management:

- Lead and mentor a team of facility management professionals.

- Conduct training and development programs to enhance team skills and performance.

- Foster a positive working environment and encourage a culture of continuous improvement.

- Experience: Minimum of 10 years of experience in facility management, with at least 5 years in a senior management role.

Skills:

- Strong technical knowledge of MEP systems.

- Excellent vendor management and contract negotiation skills.

- Proficient in SAP, MS Office, and other facility management software.

- Strong problem-solving, time management, and organizational abilities.

- Exceptional communication and interpersonal skills.

Personal Attributes:

- Proactive and result-oriented.

- Strong leadership and team-building skills.

- High ethical standards and integrity.

- Ability to handle multiple tasks and work under pressure.

- Excellent attention to detail and analytical skills.

(ref:iimjobs.com)