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L2 Application Support Engineer

1 month ago

Delhi, Delhi, India Panmach Full time

Experience : 3-5 Years

Location : Remote / Delhi NCR

Skills Required :

- Strong Expertise in Operating Systems : In-depth experience working with Linux and Windows OS, including installation, configuration, and troubleshooting.

- Application Troubleshooting : Proven ability to troubleshoot and resolve a wide range of application-related issues quickly and efficiently.

- System Administration & Networking Knowledge : Solid understanding of system administration and networking concepts to provide comprehensive support for applications.

- Performance Monitoring & Optimization : Experience in monitoring system and application performance, identifying potential issues, and optimizing application efficiency.

- Analytical & Problem-Solving Skills : Strong analytical abilities, with a proactive approach to problem-solving in complex environments.

Job Responsibilities :

- Level 2 Application Support : Provide Level 2 support for various application-related issues, ensuring timely resolution and minimizing impact on users and business operations.

- System Health Monitoring : Monitor system health and proactively address any performance-related concerns, ensuring all applications are running smoothly.

- Troubleshooting OS & Application Issues : Address both OS-level and application-level problems, conducting thorough investigations and resolving issues with minimal downtime.

- Incident Management : Work closely with internal teams, including DevOps and Engineering, for incident management and timely resolution of ongoing technical problems.

- Proactive Monitoring : Continuously monitor the performance of applications and systems, identifying opportunities for improvement, and ensuring continuous availability and performance optimization.

- Root Cause Analysis & Resolution : Perform root cause analysis on recurring issues and take steps to eliminate root causes to prevent future occurrences.

- Documentation & Reporting : Maintain accurate documentation for all incidents, resolutions, and troubleshooting procedures. Provide detailed reports on incidents and root cause analysis for continuous improvement.

- Collaboration with Cross-Functional Teams : Collaborate with internal teams, including Development, QA, and Operations, to ensure applications are optimized and fully functional.

(ref:hirist.tech)