Customer Support Operations Manager
3 days ago
● Own end-to-end success of learners for assigned cohorts throughout their journey -Onboarding, Learning, Certification, and Placement.● Plan program timelines, manage capacity, and ensure cohorts meet learning and placementKPIs.● Conduct orientation and induction sessions to set learner expectations and driveengagement.● Create visibility into learner progress and proactively address challenges or drop-offs.● Collaborate closely with Curriculum, Instructor, Student Success, Admissions, and Placementteams to streamline program delivery.● Ensure SLA adherence and quick resolution for all learner queries through strongcoordination and ownership.● Maintain high customer satisfaction and NPS through empathy-driven interactions andprocess excellence.● Track and analyze key data points such as attendance, assignment completion, assessmentperformance, NPS, and placement funnel metrics.● Conduct weekly cohort reviews and present insights to leadership for continuousimprovement in learner experience and outcomes.● Build, implement, and maintain SOPs for all key processes across the learner lifecycle.● Define escalation paths, quality benchmarks, and standard delivery practices to ensureconsistency across cohorts.● Train and monitor the customer success and support teams to maintain quality andempathetic communication standards.● Partner with hiring partners, corporate recruiters, and placement teams to align placementoutcomes, timelines, and feedback loops.● Ensure learners are job-ready with strong resumes, LinkedIn profiles, and mock interviewpreparation.● Track placement metrics, drive conversions, and report success rates regularly.● Oversee classroom logistics, student communications, and on-ground execution for smoothcohort operations.● Handle escalations and crisis situations with composure and problem-solving skills.● Maintain a strong online reputation and testimonials through positive learner engagementand feedback.● Identify and develop new initiatives or alternate revenue streams that enhance the learnerexperience or organization growth- CTC Range: ₹12 to ₹15 Lakhs per annum, based on experience and qualifications.
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General Manager Operations
5 days ago
New Delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time✈️ General Manager – Operations Location: New Delhi Company: Aviaarc Trip Support Pvt Ltd Employment Type: Full-Time Experience Level: Senior Management License Required: Flight Dispatch License About Us ATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of...
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General Manager Operations
6 days ago
New Delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time✈️ General Manager – Operations Location: New Delhi Company: Aviaarc Trip Support Pvt Ltd Employment Type: Full-Time Experience Level: Senior Management License Required: Flight Dispatch License About Us ATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of...
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General Manager Operations
5 days ago
new delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time✈️ General Manager – OperationsLocation: New Delhi Company: Aviaarc Trip Support Pvt Ltd Employment Type: Full-Time Experience Level: Senior Management License Required: Flight Dispatch LicenseAbout UsATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of services....
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General Manager Operations
5 days ago
New Delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time✈️ General Manager – OperationsLocation: New Delhi Company: Aviaarc Trip Support Pvt Ltd Employment Type: Full-Time Experience Level: Senior Management License Required: Flight Dispatch LicenseAbout UsATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of services....
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General Manager Operations
5 days ago
New Delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time✈️ General Manager – OperationsLocation: New Delhi Company: Aviaarc Trip Support Pvt Ltd Employment Type: Full-Time Experience Level: Senior Management License Required: Flight Dispatch LicenseAbout UsATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of services....
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General Manager Operations
7 days ago
New Delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time✈️ General Manager – OperationsLocation: New Delhi Company: Aviaarc Trip Support Pvt Ltd Employment Type: Full-Time Experience Level: Senior Management License Required: Flight Dispatch LicenseAbout UsATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of services....
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General Manager Operations
5 days ago
New Delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time✈️ General Manager – OperationsLocation: New DelhiCompany: Aviaarc Trip Support Pvt LtdEmployment Type: Full-TimeExperience Level: Senior ManagementLicense Required: Flight Dispatch LicenseAbout UsATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of services. From...
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General Manager Operations
6 days ago
New Delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time✈️ General Manager – OperationsLocation: New DelhiCompany: Aviaarc Trip Support Pvt LtdEmployment Type: Full-TimeExperience Level: Senior ManagementLicense Required: Flight Dispatch LicenseAbout UsATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of services....
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General manager operations
3 hours ago
New Delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time✈️ General Manager – OperationsLocation: New DelhiCompany: Aviaarc Trip Support Pvt LtdEmployment Type: Full-TimeExperience Level: Senior ManagementLicense Required: Flight Dispatch LicenseAbout UsATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of services. From...
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General Manager Operations
5 days ago
New Delhi, India AVIAARC TRIP SUPPORT PVT LTD Full time✈️ General Manager – Operations Location:New Delhi Company: Aviaarc Trip Support Pvt Ltd Employment Type:Full-Time Experience Level:Senior Management License Required:Flight Dispatch LicenseAbout Us ATS is a trusted name in flight operations and trip support, serving private, charter, and commercial operators with a comprehensive range of services....
