Product Support Manager
6 days ago
Job Role:
Supporting all verticals under Consumer & Commercial Bank in dealing with Corporate/CA customers with regards to CMS Structured Products - Escrow, Nodal, RERA & Dividend.
Handling end to end life cycle for Escrow/Nodal/RERA Accounts.
Scaling up the Escrow Business, Evaluate escrow deal. Servicing RERA & Escrow Client/s for day-today needs.
PAN India Interaction with potential customers/branches to understand the Escrow requirement and supporting the sales team in end-to-end closure.
Establish high level of relationship and Tie ups with Merchant Bankers, Law Firms and NBFCs PAN India.
Train & enable Branch Banking Teams to sell CMS Structured Products - Escrow, Nodal, RERA & Dividend.
Tracking Fees and income. Maintaining related MIS & reports.
Run the different education/knowledge series campaigns to create awareness on CMS products.
Handling Client queries & Escalations within the TAT.
Support Consumer & Commercial Bank channel for product & documentation related queries.
Remotely assist the Relationship manager/Branches to close a deal.
Help branches in generating leads & do the regular follow up on the leads
Tracking Deals/PCDs. Creating your own prospective customer Database.
Understand specific MIS requirement of the customers and create reports accordingly.
Working closely with product and technology teams to develop, improve and automate system features.
Remotely enable the branches to structure the CMS deals.
Publishing Monthly Structured Product Dashboard.
Job Requirements:
Personal
Must be a self-starter
Must be sales oriented
Must be proactive and with high energy levels
Must be analytical, practical and have aptitude for trouble-shooting.
Must have excellent interpersonal skills, be tenacious, detail-oriented, tough minded when needed, but diplomatic.
Should have good communication skills – written and verbal.
Good knowledge of MS Office & MIS Tools
Preferably an Engineer with MBA/CA
2-4 years of post-MBA experience in CMS Sales, Product, Implementation, Branch Banking or Operations
Professional
Must be able to settle in an environment requiring entrepreneurial/ building skills
Must have good knowledge of CMS Structured Products - Escrow, Nodal, RERA & Dividend.
Keen interest to sales, structuring and implement deals
High attention to detail and accuracy with the ability to work under pressure to meet tight deadlines
Excellent communication, negotiation, and planning skills
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