Senior Principal Consultant, Technical Project Manager

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Principal Consultant, Technical Project Manager
In this role, you will be responsible for coding, testing and delivering high quality deliverables, and should be willing to learn new technologies.

Responsibilities
• Carries out daily and weekly interactions with the client on operational performance, he/she is proactively engaged in communication with the customer with regards to the team/process or changes or to the issues
• Responsible for coordinating the process of document development necessary for proper running of client’s meetings/governances.
• Responsible for identifying and presenting the client with the possible risks in order to establish the most suitable action plans.
• Conducts presentations and negotiations with key stakeholders on the client side.
• Responsible for client satisfaction for the services delivered by the company across his areas.
• Responsible for negotiating and bringing of a new scope within the managed processes.
• Acts as a secondary point of contact for escalation for the issues raised by the client, takes the necessary measures to solve these, communicates with the customer about the status of the actions plan.
• Follows the deadlines agreed with the client and maintains the relationship with the client concerning the agreed action plan.
• Builds a strong collaboration relationship with the key stakeholders in the customer site, proactively asks for feedback and takes full responsibility of the process and managed operations.
• Proposes and discusses with the customer the transformation initiatives, negotiates the productivity clauses based on the dependencies on the team’s internal / external factors.
• Conducts team huddles to communicate the customer’s priorities
• Ensures the connection with the global and regional internal stakeholders to ensure a mutual approach in terms of account strategy and direction.
• Keeps a close collaboration with its homologous Pathfinders and Process Architects to be informed about the process and related issues/initiatives or human resources that may have an impact on the customer.
• Manages the MSS data accuracy, the operating plan, generates the monthly invoices for the services provided to the customer by the team.
• Ensures branding materials are present on the team’s floor, coordinates the updating of dashboards with all customer related information, and organizes customer visits.
• Participates in different projects and initiatives within Genpact.

Qualifications we seek in you
Minimum Qualifications
• BE/B Tech/MCA
• Excellent written and verbal communication skills

Preferred Qualifications/ Skills
• Experience in customer management.
• Team management experience for teams higher than 20 people.
• Strong knowledge of processes like customer/supplier Accountancy, Customer Services or IT etc.
• Previous experience in transformation and efficiency projects.
• Organizational skills especially for budget monitoring and control
• Knowledge about the life sciences industry (represents an advantage)
• Language skills – English C1 (mandatory)
• Personal culture and client management expertise.
• University graduate (Economic profile is an advantage)
• High motivation and ability to learn.
• Ability to work under pressure.