Application Associate, SNL Feeds Product Specialist

About the Role: Grade Level (for internal use): 07 The Role: As an Associate, Enterprise Tech Support, you will be involved in extensive technical support for the Enterprise Products of S&P Global Market Intelligence. Your role will allow you to interact directly with clients and resolve challenging technical issues. This would require gaining in and out technical knowledge of the ever evolving products. You are required to possess strong basics of coding and database concepts as well as grasp the technical details related to the products. The candidate should be able to develop innovative solutions to enhance the support process. The job entails excellent communication and analytical skills. The Team: S&P Global Market Intelligence is seeking an Associate, Enterprise Tech Support to join the Enterprise Tech Support team in Gurgaon. The team partners with Datafeed Application Specialists (DAS) and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the "Enterprise Solutions" and assessing the technical environment dynamics within client sites that may impact product performance. The Impact: You will be able to contribute to the team and company in a meaningful way. You will be integrated into a group with high expectations and can expect to have a meaningful impact. Your position as a Product Support Engineer is critical as it is the link between the end-user and our Enterprise products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Product Support Engineer is a consultant providing best and most efficient way for our clients to achieve quality results. Whats in for you: Be part of the global product support team focused on implementing innovative client success. A career at S&P Global Market Intelligence puts you in a position to be indispensable to institutional investors, investment advisors and wealth managers around the world. S&P Global Market Intelligence delivers in-depth intelligence across asset classes and capital structures, bringing together key capabilities in research, strategy, evaluation, analysis, data solutions and risk mitigation under one roof. Every day, more than 4,200 financial firms turn to us for real-time research, data and analytics on more than 92,000 companies. Your innovative thinking will thrive in an agile, energetic and challenging work environment - get a high-tech start-up atmosphere backed by the stability of S&P Global. Our Hiring Manager says: We value self-directed, results-oriented who strive to make our products, as well as our colleagues, the best they can be. Responsibilities: Be a Product specialist for the Enterprise Solutions and provide in-depth technical assistance to clients. Assist in deployment and troubleshooting on-the-go. Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales' opportunities. Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues. Work on creating complex SQL queries (MS SQL and ORACLE) to use our data and assist client with query tuning and performance improvements. Research and gain knowledge on the rapidly evolving product offerings. Assess the technical environment dynamics within the client sites that may impact product performance Involve in testing/user-acceptance tests of New implementations 'Enterprise Solution' applications with focus on pending modifications and fixes Maintain the local infrastructure which comprises of Database Servers (Oracle and Microsoft SQL Server) and Virtual Machines. What we looking for: The candidate should have strong basics in all aspects of Computer Science such as Development, Database concepts, networking. Solid communication skills (English verbal & written) Good knowledge in .Net/C#/Java/PHP. Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) & features/commands HTTP Messages (Headers, Body, Response Codes, Commands, Arguments, etc.) Network & Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.) Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) & Web Transport Schemes (SOAP, XML, JSON, etc.) Web Development (JavaScript, Java, Python, CSS, PHP, Ruby, .Net, Objective C, R, Perl, etc.) Knowledge on WINDOWS, UNIX or LINUX environments. Very Good knowledge on RDBMS concepts. Quick learner and ability to grasp new technologies. Demonstrate troubleshooting, follow-through and problem solving skills, resourcefulness, attention to detail, and strong communication skills. Ability to keep pace with rapid changes in products. Willing to work in any 5 day shifts and longer night shifts. Preferred: Knowledge on Networks and Linux Administration. Very good with ORACLE/SQL/PostgreSQL/OpenSource DB concepts Good to have knowledge of financial statements and capital markets. Qualifications: Engineering or Bachelor's/Master's degree in Computer Science, Information Systems or equivalent 0 to 1 years of experience. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)