Resident Storage Engineer
2 months ago
Millennium Technology Services (MTS), headquartered in Singapore, is a global provider of world-class business solutions and IT services. With a strong focus on serving multinational corporations, MTS caters to over 90 Fortune 500 clients across the globe. Our commitment extends to 15 countries, where we operate through 24 business entities. While our primary emphasis lies in Asia and the ASEAN region, we collaborate with partners in Europe, the Middle East, and the United States.
At MTS, we offer a comprehensive suite of services designed to empower enterprises. Our key service offerings include:
- Infrastructure as a Service (IaaS): We provide robust and scalable infrastructure solutions, enabling organizations to optimize their technology resources.
- Security as a Service (SECaaS): MTS ensures the safety and integrity of critical data through cutting-edge security services.
- Storage as a Service (STaaS): Our storage solutions enhance data management and accessibility.
- Unified Communications as a Service (UCaaS): We facilitate seamless communication and collaboration across geographies.
- Contact Center as a Service (CCaaS): MTS delivers efficient and customer-centric contact center solutions.
Our expertise spans various industries, with a strong foothold in Banking, Financial Services, and Insurance (BFSI), Automotive, and Healthcare sectors. As a socially responsible employer, MTS boasts a team of over 500 highly talented professionals, guided by a world-class multinational executive leadership team. Visit our website at www.mtscloud.com to explore how we drive innovation and value for enterprises world-wide.
Role Description
The Implementation Engineer primary responsibility will be to ensure that the storage infrastructure is running smoothly within the customers’ data center operations environment. They are responsible for monitoring and supporting the existing Pure Storage infrastructure at a customer account.
Job Responsibilities:
- Support and daily administration of storage infrastructure.
- Proactively reviewing/auditing and reporting on the customer’s storage environment for error conditions and efficiency status.
- Becoming a trusted advisor to the customer and account team.
- Staffing augmentation to customers storage team.
- Being a key conduit working with Pure Storage Global Services for support calls.
- Perform operational duties within a customer’s IT Service Management framework.
- Provide support for storage projects and solutions such as data migrations, backup and restore, disaster recovery, storage consolidation, data protection, and storage performance.
- The responsibilities of a Resident Storage Engineer will include:
- Provide daily operational management of Pure Storage estate through the use of management tools ensuring operational response for execution, provision, access and performance.
- Ensure Pure Storage products are suitably configured for maximum storage efficiency. This may include such tasks as product upgrades, performance monitoring, and system audit tasks.
- Create and maintain Pure Storage infrastructure best practice documentation for the customer.
- Provide support for operational issues, incidents and defects, responding in a timely manner to triage problems and implement fixes or escalate to Pure Storage Global Support.
- Understanding of Service Operations (ITILv3).
- Translate customer business requirements to migration solution that will support achieving them.
- Be an expert in Pure migration methodology. Able to explain how methodology helps to mitigate data migration risks at the customer environment.
- Conduct detailed technical discovery of a customer environment.
Required Skills
o Unix or Windows systems administration functions Networking: Local Area Network technology, specifically Ethernet, IP, DNS and NIS associated daemons, FC switches and directors, network architectures including hubs, repeaters, bridges, routers, and switches.
o SAN and/or NAS storage, data replication, storage efficiency and manageability software.
o Storage operations management tools technical implementation and operational concepts.
o Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN.
o Knowledge of Microsoft Windows Operating Systems. Understand share and NTFS security concept. including domain structures, file systems, disk partitions, mounts, quotas, and general security.
o Knowledge of Unix, Linux, and/or System V Unix system administration (particularly AIX) concepts including disk and network administration, NFS and NIS/NIS+ administration, and Oracle ASM.
o Management or Experience With Technical Solutions For Supporting Data Migration (a plus).
o Data Center Moves/Migrations/Consolidation.
o Cirrus Data Solutions Appliance (or Appliance based solutions for migrating block data).
o Virtualization Tool - Cisco/Microsoft/VMWare (Cloud solution migrations).
o Networking infrastructure.
o Infrastructure migration tools such as Volume Manager, Datadobi, StorageX.
o Data Center Migration Implementations for block and file share data.
o Data center relocation tools and technologies.
o Knowledge of VMWare, Local Area Networking, Ethernet, TCP/IP and general networking.
o Proven experience of scripting languages such as Perl, Shell, Powershell, Visual Basic, Python.
Job Requirements:
o Able to work onsite 40 hours/week.
o Able to accommodate “on call” duties or work after hours if necessary.
o Strong command of ITIL concepts and the ability to operate within an IT Service Management framework.
o Operate against Service Levels and report the associated metrics for Service Levels as required.
o Familiar with ticket management systems and the functions of an IT helpdesk.
o Able to follow strict procedures for implementation, operations and escalations.
o Strong troubleshooting skills.
Min Qualifications (Education & Experience)
• A degree in Electrical Engineering, Computer Science, or equivalent work experience.
• 3+ years’ experience in IT operations (preferably a storage related discipline).
• ITIL V3 foundation certified preferred.
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