Endpoint Security Engineer
3 weeks ago
Device Management (Endpoint) Support Engineers – L1 & L2Location: Chennai, Hyderabad and MumbaiMode: work from office (5 days)Shifts: Rotational Shifts (24x7)Budget - L1: 6-7 LPA; L2: 15-18 LPASkills required (End Point Security):- Sentinal One - Carbon Black - Aruba - NAC - DAM - Imperva - DSF - ImpervaJob Overview:We are looking for Device Management L1 and L2 Support Engineers to join our Security Operations team. The ideal candidates should have relevant hands-on experience in managing security devices, basic to intermediate understanding of networking and operating systems, and familiarity with security tools and support processes.Required Skills (Common for Both Levels):Basic to Intermediate understanding of:- Networking: Firewalls, routing, TCP/IP, packet flow & analysis. - Operating Systems: Windows, Unix/Linux/Ubuntu. - Security Concepts: OWASP Top 10, vulnerability management, system hardening, CIA triad, etc.Hands-on experience with:- Security Tools: - Network Security – WAF, APT, Secure Web Gateway - Endpoint Security – EDR, DAM, NAC, DLP, FIM, IRM - IAM – PIM, RSA - Infrastructure & Monitoring – Active Directory, SIEM/SOAR, Web Application Security - Incident, change, and problem management processes. - Basic automation & scripting (e.g., Bash, Python), Ansible, REST API. - Security documentation – SOPs, reports, configurations, dashboards. - Good communication, documentation, and stakeholder coordination skills.Key Responsibilities:L1 Support Engineer:- Perform daily monitoring, health checks, and first-level support of security infrastructure. - Handle user queries and coordinate with L2/TAC teams for escalations. - Assist in technical documentation (SOPs, daily reports, dashboards). - Follow defined SLAs and support internal/external audit requirements. - Work with tools like EDR, NAC, DLP, IRM, SIEM/SOAR, WAF, and endpoint security platforms. - Participate in incident and change management. - Contribute to the upkeep of device configurations and health monitoring.L2 Support Engineer:- Handle L1 escalations, perform root cause analysis, and manage issue resolution. - Coordinate with OEM vendors for RMA, patching, and upgrades. - Ensure SLAs are met and assist in audit readiness. - Troubleshoot and manage tools such as EDR, DAM, NAC, DLP, FIM, IRM, WAF, Secure Web Gateway, SIEM/SOAR, and IAM tools like PIM/RSA. - Participate in automation and optimization initiatives using scripting, Ansible, REST APIs. - Maintain and update documentation including SOPs, configuration baselines, dashboards, and audit reports. - Participate in capacity planning, change/problem management, and process improvement.Experience Requirements:- L1 Role: Experience: 2 to 4 years total, with at least 1 year in security device management and operations. - L2 Role: Experience: 4 to 6 years total, with at least 4 years in security device management and operations.Educational Qualifications:B.E. / B.Tech / MCA or equivalent in a relevant field.Preferred Certifications:- Certified Endpoint Protection Professional - Network Security Certified Professional - CEH, CISM, CISSP (for L2) - ITIL, COBIT, ISO 27001--Kirti Rustagikirti.rustagi@raspl.com
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