Product Design Lead

3 weeks ago

Bengaluru, India BT Group Full time

Why this job matters

  • As a Product Design Lead, you will play a pivotal role in our unwavering commitment to prioritise the needs of our colleagues and users, with their experience at the core of our mission.
  • You'll enjoy a high degree of autonomy while expertly balancing a user-centric perspective with strategic design decisions that drive progress, ensuring consistent and exceptional digital experiences.
  • Your role will encompass Design leadership, expertise in Human-Centered Design methodologies, experience of Design Systems & Pattern Libraries, a deep understanding of cross-disciplinary dynamics, and an innovative approach to Product & Content Design.Your experience will extend to working with off-the-shelf and third-party products such as Success Factors/Ariba, applying design best practices, evidence-based insights, data-driven strategies, and research to continually enhance the quality of our experiences and design choices.
  • Furthermore, we're seeking a design visionary who can contribute to our transformative efforts in enhancing the
  • colleague experience through the power of GenAI.You'll lead the hiring and growth of a top-tier design team, enriching colleagues' lives by aligning with their priorities.
  • Fostering high performance and cross-functional collaboration, you'll work with Design Leaders & Managers, User researchers, Product Owners, Engineers, and stakeholders to help shape BT for the future.

Your Accountabilities

  • Design Leadership: Leading and inspiring a team of designers, setting a clear design vision, and providing guidance and mentorship.
  • Strategic Thinking: Developing a strategic design vision that aligns with the organization's overall strategy and goals.
  • Design Thinking: Applying a human-centered, iterative design process to solve complex problems and create user-friendly solutions.
  • Innovation: Encouraging a culture of innovation within the design team and promoting creative problem-solving.
  • Prototyping and Wireframing: Creating low-fidelity and high-fidelity prototypes and wireframes to visualize and test design concepts.
  • Usability Testing: Conducting usability tests to gather user feedback and refine designs accordingly.
  • Visual Design: Creating aesthetically pleasing interfaces aligned to design best practices and digital brand guidelines.
  • Interaction Design: Designing the interactions and behaviors of a product, ensuring it's intuitive and user friendly.
  • Information Architecture: Structuring and organizing information and content for easy navigation and understanding.
  • Critique and Feedback: Providing constructive feedback to design team members to help them improve their work.
  • Decision-Making: Making data-driven design decisions and balancing user needs with business objectives.
  • Workshops Facilitation: Creating, organizing, leading, and facilitating workshops of various formats to foster collaboration among stakeholders, ensuring well-informed and insight-driven decision-making.

Skills you'll need to succeed

  • User-Centered Design: Your expertise will involve placing the end user at the forefront of the design process, actively seeking, and integrating user feedback to align products and solutions with user expectations and preferences.
  • Usability and UX Design Principles: A strong foundation in UX design principles is essential. Understand how users interact with interfaces, including navigation, information architecture, and usability testing.
  • Design Visionary & Adaptability: Possess a visionary vision approach to design, with the ability to think beyond immediate needs and anticipate future trends and user expectations. Staying updated with the latest design tools, and technologies and being open to change and innovation.
  • Third-Party Tools: Adeptness in utilising and configuring third-party tools (e.g. Success Factors, Ariba) to facilitate the creation of user-friendly designs that align seamlessly with the organization's strategic goals.
  • Technical Knowledge: A solid understanding of design tools and technologies, as well as an ability to work closely with developers to understand technical constraints.
  • Design Systems: Establishing and maintaining design systems and pattern libraries to ensure design consistency across products.
  • Effective Information Presentation: Using discovery techniques to transform subject matter expert knowledge into clear, engaging, and user-friendly content. Connecting the Technical and Non-Technical: You'll be the bridge between technical and non-technical stakeholders, adept at translating complex technical constraints into user-friendly solutions. You'll effectively manage stakeholder expectations, facilitate discussions, and convey technical aspects to ensure seamless collaboration.
  • Accessibility Advocacy: As a leader, you champion the highest accessibility standards within your team and across the unit, fostering an inclusive environment where accessibility is prioritized and integrated into all aspects of design.

Experience expected to have

We are looking for individuals who are open to embrace learning opportunities at every turn. You'll be fully aligned with our 'build, measure, learn' mantra, consistently prioritizing the user experience in your approach.

Requirements:

• A minimum of 5 years of experience as Senior/Lead Product Designer (or in similar roles), with a significant

portion of that experience focused on SASS products and colleague facing tooling.

• The ability to take a project from inception to completion, continuously enhancing the customer experience.

• Previous experience working within lean and agile teams.

Desired Qualities:

• Exceptional collaboration and communication skills, with a knack for simplifying complexity.

• A lean approach to action, always seeking efficient ways to deliver greater value to both customers,

colleagues’, and the business.

  • • An entrepreneurial and adaptable mindset, actively removing obstacles to achieve results.

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