Product Owner

3 weeks ago

Chennai, Tamil Nadu, India aditi consulting Full time

We are looking for an experienced Product Owner to lead the creation, ownership, and optimization of digital customer life cycle journeys for our wealth, retail, and business banking customers. This role plays a critical part in driving business growth by delivering superior digital onboarding experiences, including core capabilities such as credit decisioning, fraud management, identity verification (IDV), and customer life cycle management (CLM) powered by advanced Customer Due Diligence (CDD) and machine learning functionalities on both web and mobile platforms.

Key Responsibilities:

- Own end-to-end digital onboarding and customer life cycle journeys for lending products and deposits across wealth, retail, and business banking segments.

- Define and prioritize product features and enhancements to optimize onboarding, credit decisions, fraud prevention, IDV, and CLM capabilities.

- Collaborate with cross-functional teams including technology, business stakeholders, compliance, and data science to design innovative solutions.

- Drive continuous improvement of digital experiences by leveraging customer feedback, market trends, and cutting-edge technologies such as ML and AI.

- Act as the voice of the customer, ensuring that digital products meet or exceed customer expectations and regulatory requirements.

- Lead agile product development processes using frameworks such as Scrum, Kanban, Lean, or SAFe.

- Communicate product vision, roadmap, and priorities effectively to diverse stakeholder groups and foster consensus.

- Monitor product performance metrics and iterate to improve business outcomes and customer satisfaction.

Qualifications & Skills:

- Master's or Bachelor's degree or equivalent professional experience.

- 8-12+ years of product management experience within the financial services industry, with a focus on digital products (total career experience not exceeding 18 years).

- Strong knowledge of digital onboarding, customer lifecycle management, credit decisioning, fraud management, and regulatory compliance.

- Proven ability to work effectively in dynamic, fast-paced environments.

- Excellent communication and stakeholder management skills, adept at working with diverse personalities.

- Hands-on experience with agile frameworks such as Scrum, Kanban, Lean, LeSS, or SAFe.

- Familiarity with ML/AI-driven product enhancements is a plus.

(ref:iimjobs.com)

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