![BioTalent Search Private Limited](https://media.trabajo.org/img/noimg.jpg)
Service Engineer
1 month ago
We are currently recruiting for a European multinational corporation specializing in the manufacturing of process equipment and skids.
Role Specification
Role Title: Service Engineer
Role Purpose: Providing aftersales service & technical support to customers.
Department: DTA- Sales
Location: Pune
Qualification: Diploma / BE Mechanical.
Experience: 2-4 Years
Preferred Industry: Food & Pharma Industry, Manufacturing of SPM etc.
Responsibilities & Key Result Areas (Impact on Business)
Customer claims handling- In-House
- To acknowledge & reply customer complaints & service requests raised by the customer.
- To inspect received components for service & send initial inspection reports to the customer.
- To plan repair actions & recommend required spare parts.
- In case of warranty claims, to seek approval of department head for FOC order processing of required spare parts.
- To prepare spares & service quotations in matrix in case of service enquiry requests.
- To submit quotations & initial inspection reports to the customer.
- To intimate the "Sales Support Dept" for creating sales orders (FOC / Chargeable).
- To repair received products following standard assembly procedure.
- To carry out successful testing / trial (at the customer end) of the repaired product & seek customer feedback of the repaired product.
- To intimate the logistic department for the dispatch of repaired products.
Customer complaint handling- Product service at site
- To decide & plan service visits with an intimation to the customer.
- To plan repair actions at the site & recommend required spare parts.
- In case of warranty claims, to seek approval of department head for FOC order processing of required spare parts.
- To submit quotations to the customer.
- To intimate the "Sales Support Dept" for creating sales orders (FOC / Chargeable).
- To intimate the logistic department for the dispatch of spares.
- To visit customers for the repair of products.
- To repair products at the site following the standard assembly procedure.
- To carry out successful testing / trial of the repaired product & seek customer feedback of the repaired product.
- To prepare & share service reports.
Online technical support to customers
- To provide technical support to customers either through video calls or voice calls.
- To extend support to customers for installation, servicing & change in process (increase or decrease of capacity).
Update claim information in ERP
- To take care of all activities (independently or through sales team) related to opening of a claim to its closure through communications & in ERP as well.
Product installation support
- To extend technical support for the installation of newly supplied products by visiting the customer site or virtually.
Product Demonstration
- To conduct product demonstration / trial at the customer end.
Spares business
- To provide technical support to sales team & dealers for spares business.
- To visit customers for the generation of enquiries for Spares Business with OEM customers & End Customers.
- To send spares quotations to customers.
Others
- Any other responsibilities or activities related to service support & Spares business aspects.
Knowledge & Skills required
- Technical skills to repair, install components like pumps, valves, mixers, etc.
- Troubleshooting & Problem-solving ability.
- Customer service - Assisting customers by answering their queries to resolve problems.
- Good communication skills to coordinate with customers & collaborate with the internal team.
- Ability to travel on short notice.
Responsibility & Authority
Responsibility:
- Customer complaint handling
- Processing service requests.
- Providing technical support to customers.
- Related documentation & ERP work.
Authority:
- To execute the work as per the above-mentioned profile with reporting managers' permission.
-
CRM- Agm
4 weeks ago
Pune, India ENGINEER HORIZON Full time**Job Title**:Assistant General Manager (AGM) - CRM (Customer Relationship Management) **Job Type**: Full-time **No of openings**: 01 **Location**: Baner, Pune **Industry**: Real Estate preferred **Education**: Bachelor's degree in Human Resources, Organizational Development, or a related field (Master's degree preferred). **Experience**: 10-15...
-
Service engineer
3 weeks ago
pune, India Synergy Resource Solutions Full timeGreetings from Synergy Resource Solutions, a leading HR Management Consultancy Firm. Our Client, a leading AHU & HVAC Products Manufacturing company requires Production Engineer For Pune Location. Position: Service Engineer Location: Pune Qualification : BE / Diploma Mechanical Engineer Experience: 4 to 5 years Job Description: Take care...
-
Service Engineer
2 weeks ago
Pune, India timesjobs Full timeDear candidate,We are looking for Candidates Services Engineer.Qualification :- BE/MSC/BSC/Diploma in Electrinic and TelecommunicationExp : fresher/1-2 year Salary : 15k to 20kLocation : DhayriTransport and canteen facilities, not available ThanksTeam HR
-
Service Engineer
1 month ago
pune, India White Force Full timeJob Description: HiVishal this side. We are hiring below mentioned rolePosition Title -Service Engineer Location -Pune Essae Teraoka Pvt.Ltd., Wakdewadi, Pune – 411 003 Telephone interview then F2F Desired candidate profile ∙Should have 0 to 1 year of experience in servicing of electronic equipment. ∙Must be conversant with...
-
Service Engineer
1 week ago
pune, India White Force Full timeJob Description: HiVishal this side. We are hiring below mentioned rolePosition Title -Service Engineer Location -Pune Essae Teraoka Pvt.Ltd., Wakdewadi, Pune – 411 003 Telephone interview then F2F Desired candidate profile ∙Should have 0 to 1 year of experience in servicing of electronic equipment. ∙Must be conversant with...
-
Service Engineer
3 weeks ago
pune, India SLTL Group - Sahajanand Laser Technology Ltd Full timeAbout: Sahajanand Laser Technology Limited.A renowned name, Sahajanand Laser Technology Ltd. situated at Gandhinagar, Gujarat is a Pioneer in the manufacturing of laser marking & and engraving, laser cutting, laser welding, and solar cell scribing / micro-machining systems in the industrial segment. Fiber laser marking system with automation like Laser...
-
Service Engineer
1 week ago
Pune, Maharashtra, India timesjobs Full timeDear candidate,We are looking for Candidates Services Engineer.Qualification :BE/MSC/BSC/Diploma in Electrinic and TelecommunicationExp : fresher/1-2 year Salary : 15k to 20kLocation : DhayriTransport and canteen facilities, not available ThanksTeam HR
-
electrical engineer
2 weeks ago
Pune, India Jyoti Placements Service Full time1. Developing a growth strategy focused both on financial gain and customer satisfaction2. Conducting research to identify new markets and customer needs3. Arranging business meetings with prospective clients4. Promoting the company's products/services addressing or predicting clients' objectives5. Bidding management processing and manage order...
-
electrical engineer
2 weeks ago
Pune, India Jyoti Placements Service Full time1. Developing a growth strategy focused both on financial gain and customer satisfaction2. Conducting research to identify new markets and customer needs3. Arranging business meetings with prospective clients4. Promoting the company's products/services addressing or predicting clients' objectives5. Bidding management processing and manage order...
-
Senior Service Engineer
4 weeks ago
Pune, Maharashtra, India timesjobs Full timeSenior Service EngineerLocation: PuneJob Title: High Power Service Engineer (West)Location: Ahmedabad after training candidate have to work in PuneQualifications:Educational: BTech/MTech in Electronics/mechatronics or best combination of Electronics and other engineering streamTechnical: Knowledge of Fiber LasersIndustry Experience: 5-6 years of Experience...
-
Senior Service Engineer
2 weeks ago
Pune, Maharashtra, India timesjobs Full timeSenior Service EngineerLocation: PuneJob Title: High Power Service Engineer (West)Location: Ahmedabad after training candidate have to work in PuneQualifications:Educational: BTech/MTech in Electronics/mechatronics or best combination of Electronics and other engineering streamTechnical: Knowledge of Fiber LasersIndustry Experience: 5-6 years of Experience...
-
electrical engineer
2 weeks ago
Pune, Maharashtra, India Jyoti Placements Service Full time1. Developing a growth strategy focused both on financial gain and customer satisfaction2. Conducting research to identify new markets and customer needs3. Arranging business meetings with prospective clients4. Promoting the company's products/services addressing or predicting clients' objectives5. Bidding management processing and manage order levels...
-
electrical engineer
2 weeks ago
Pune, Maharashtra, India Jyoti Placements Service Full time1. Developing a growth strategy focused both on financial gain and customer satisfaction2. Conducting research to identify new markets and customer needs3. Arranging business meetings with prospective clients4. Promoting the company's products/services addressing or predicting clients' objectives5. Bidding management processing and manage order levels...
-
Service Engineer
3 weeks ago
pune, India SLTL Group - Sahajanand Laser Technology Ltd Full timeAbout: Sahajanand Laser Technology Limited. A renowned name, Sahajanand Laser Technology Ltd. situated at Gandhinagar, Gujarat is a Pioneer in the manufacturing of laser marking & and engraving, laser cutting, laser welding, and solar cell scribing / micro-machining systems in the industrial segment. Fiber laser marking system with automation like Laser...
-
Engineer - Technical Service
3 weeks ago
Pune, India Markem-Imaje Full timeMarkem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls...
-
Engineer - Technical Service
3 weeks ago
pune, India Markem-Imaje Full timeMarkem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls...
-
Sales Service Engineer
1 week ago
pune, India Mirchandanis Career Placements India Pvt. Ltd. Full timeOur client a Manufacturer of an extensive array of of electrostatic liquid cleaning equipment and low vacuum dehydrators seeks an energetic sales Individual to join their team in Pune.Experience - 1-3 yearsPositions: 3Qualification : DMEJob Role:Identifying areas for improvement and communicating these issues as well as possible solutions to upper...
-
Sales Service Engineer
2 weeks ago
Pune, India Mirchandanis Career Placements India Pvt. Ltd. Full timeOur client a Manufacturer of an extensive array of of electrostatic liquid cleaning equipment and low vacuum dehydrators seeks an energetic sales Individual to join their team in Pune.Experience - 1-3 yearsPositions: 3Qualification : DMEJob Role: Identifying areas for improvement and communicating these issues as well as possible solutions to upper...
-
Sales Service Engineer
2 weeks ago
Pune, India Mirchandanis Career Placements India Pvt. Ltd. Full timeOur client a Manufacturer of an extensive array of of electrostatic liquid cleaning equipment and low vacuum dehydrators seeks an energetic sales Individual to join their team in Pune.Experience - 1-3 yearsPositions: 3Qualification : DMEJob Role: Identifying areas for improvement and communicating these issues as well as possible solutions to upper...
-
Sales Service Engineer
1 week ago
Pune, India Mirchandanis Career Placements India Pvt. Ltd. Full timeOur client a Manufacturer of an extensive array of of electrostatic liquid cleaning equipment and low vacuum dehydrators seeks an energetic sales Individual to join their team in Pune. Experience - 1-3 years Positions: 3 Qualification : DME Job Role: Identifying areas for improvement and communicating these issues as well as possible solutions to upper...