Resolution Specialist
7 days ago
Job Title RESOLUTION SPECIALIST ( International Voice Process )
Job Summary
You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. Flexible to work in US hours shifts.
What you'll do As a Resolution Specialist, Contact Center you will take a high volume of incoming calls and chats from associates and candidates while navigating multiple systems to aid in answering questions and resolving issues.
What you'll bring
- 10 months 6 Years of relevant customer service experience (International Voice Only)
- Excellent written and verbal communication skills with the ability to effectively articulate information to customers
- Able to interact professionally with customers, Ability to manage multiple tasks simultaneously.
- Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer experience.
If you have the relevant experience please drop your resume along with the below mentioned details to the mail id sanjay.kumar1@walmart.com. Please apply only if you have International Voice Experience ranges between 10 Months to 6 Years only.
Total Exp -
International Voice Exp -
Notice Period -
Current & Expected CTC -
Resume - PDF Attachment only
Please feel free to forward this opportunity to your friends with relevant work experience so that they can carry this email invite for the walk-in drive ask them to write the same in their Resume
The Requirements:
- In this role, you may be asked to switch between any support channel of phone and chat based on the business requirements.
- Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
- Strong active listening skills to understand customer needs and provide appropriate solutions
- Utilize various software systems and tools to accurately document and track customer interaction
- Ability to multitask and navigate through multiple software systems simultaneously
• Collaborate with internal associates of Walmart to escalate and resolve complex customer issues in a timely manner - Meet or exceed established KPIs, such as average handling time, first call resolution, and customer satisfaction scores
- Maintain a positive and professional demeanor while interacting with customers, colleagues, and supervisors
- Demonstrated ability to work in a fast-paced, dynamic environment with a strong attention to detail
- Exceptional problem-solving and decision-making skills to handle customer concerns and find suitable resolutions
Additional Comments
At Walmart we are always Happy to Help
The Walmart Contact Center specializes in providing best-in-class service to associates and candidates via phone and chat. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment.
Benefits: Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
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