Meritto - Customer Success Role - SaaS/B2B
4 days ago
Proactively engage with customers right from the time of inception throughout the entire life-cycle of the customer which includes strategic and tactical guidance, client on-boarding, usage tracking, consultancy, training, meetings, workshop, upsell and renewal
You must have high levels of self-motivation, excellent relationship management and the ability to communicate with both technical and business stakeholders.
We promise to offer a lot of challenges, opportunities to learn & grow at a fast-paced environment.
Following is a detailed description of the Job role -
Key Roles & Responsibilities
- Gather requirements from clients, Suggest Product Solutions, coordinate with other teams to ensure seamless Implementation
- Frequent traveling at client locations for product training, and adoption purposes
- Have deep product knowledge of all product lines. Ability to showcase product demos and work out solutions for business use cases using best product fit.
- Work with internal cross-functional teams (Product, Sales, Marketing, Product Marketing, Finance, support, etc.) to ensure customer issues/solutions are addressed
- Review ongoing product usage, account health, risk assessment, industry trends, customer trends, and competitor landscapes; Identity upsell/cross-sell opportunities,
- Provide actionable insights to decision-makers to influence strategy and performance - Ability to effectively prioritize and execute tasks in a fast-paced environment
- Manage overall customer success to ensure high retention and renewal rate.
- Act as a bridge between the company and the client.
Desired Candidate Profile:
- Should be highly comfortable in the fast-paced, high-growth startup environment
- Excellent written and verbal communication skills. Excellent interpersonal skills to interact with the clients.
- Ability to quickly gain the clients' trust, demonstrate ownership for the clients' issue, problem-solving skills.
- Proficiency in Excel and report generation.
Eligibility Criteria:
1. Post-Graduation (MBA/PGDM) preferred.
2. Mandatory degree in Computer Science/IT (B.Tech/B.E/BCA/MCA).
3. 2+ years of relevant working experience required preferably in digital marketing/education domain/SaaS-based organizations.
About Meritto:
Meritto (Formerly NoPaperForms) is India's largest and most advanced SaaS-based Enrolment Automation Platform on a mission to empower the education ecosystem by building the "Digital Backbone of Education Institutions".
We are one of the fastest-growing organizations in the B2B SaaS education technology sector. A vertically focused platform, Meritto, today is the de-facto choice for anyone in education looking to scale, be it K-12 or Preschools, Higher Education to Online Degree Programmes, Coaching& Training Institutes to EdTech, Study Abroad Consultants to Leading Exams & Assessments. Our culture is egalitarian, challenging, and meritocratic. In the last 6 years of our journey, we have made two acquisitions and currently have two product lines:
1. Unified Enrolment SaaS
- Meritto (Formerly NoPaperForms): Comprehensive Enrolment Automation Platform enabling educational organizations to Attract, Engage, and Grow their enrolments
2. Unified Payment Stack
- Collexo: Collexo brings together everything you need to make your Fee Collection Easier, Faster, and Secure.
Meritto is one of the most highly awarded startups, winning the likes of:
- Deloitte Technology Fast 50 (ranked as 15th fastest growing tech company in India)
- NASSCOM Emerge 50 (category: SaaS)
- HolonIQ India & South Asia EdTech 100
- IDA Startup of the Year
- Entrepreneur Awards (Sustainable Startup of the Year)
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