Network Support Engineer

5 days ago

Tiruchirappalli, India Hamilton Barnes Full time

Job Title: Network Support Engineer (Weekend (Thurs to Monday) – Remote)Location: Remote within IndiaAbout the Opportunity:Join a rapidly expanding technology company as part of its Network Support Division, providing remote weekend coverage to enterprise clients. You’ll work across complex, high-performance network environments built on proprietary hardware and software. This role offers hands-on experience with Routing, Switching, Wireless, DNS Security, VPN, and SD-WAN, giving you the opportunity to work at the forefront of enterprise networking from the comfort of your home.If you’re passionate about troubleshooting, enjoy solving intricate network issues, and want to strengthen your technical depth in next-generation network infrastructure, this is an ideal opportunity to grow your career.Key Responsibilities:Deliver high-quality remote network support to enterprise customers, ensuring timely and effective issue resolutionDiagnose and troubleshoot complex routing, switching, wireless, and security problems across LAN and WAN environmentsSupport and resolve incidents related to DNS Security, VPN, and SD-WANCollaborate with global engineering teams to escalate and document product issues, driving improvement and innovationCreate and maintain technical documentation and knowledge base contentContribute to continuous process improvement within the Network Support DivisionDesirable Certifications:Cisco (CCNA, CCNP, CCIE) or Juniper (JNCIA, JNCIS, JNCIP) in Routing & Switching or WirelessRequired Skills & Experience:Excellent English communication skills. Clear, respectful, and proactive communication is essential to maintaining strong client and customer relationships.Strong technical knowledge across Routing, Switching, and Wireless (LAN/WAN)Experience supporting DNS Security, VPN, and SD-WAN solutionsProven troubleshooting and analytical ability within large-scale enterprise networksStrong documentation and collaboration skillsSelf-driven, reliable, and adaptable to remote working environmentsBenefits:Fully remote position within IndiaWork with cutting-edge, in-house developed networking technologyJoin a company that values deep technical expertise and continuous learningCompetitive salary and benefitsOpportunity to contribute to a growing, global support functionIf interested, please submit an updated resume.

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