Support Operations Specialist for AI Product | Remote | UK timings | Multiple positions
3 weeks ago
Multiple Positions • Remote • Full-TimeCompany: GoZupees (Project Atlas – Agentic AI)Location: Remote (Preference: Gurgaon / NCR)About GoZupeesGoZupees builds AI Agents for small businesses in the UK, helping them automate conversations, capture leads, and deliver human-like customer support.Role OverviewWe’re hiring Support Operations Specialists to manage email and chat support for UK-based clients. You’ll ensure timely, accurate, and empathetic responses while maintaining ticket hygiene and following escalation protocols.Key Responsibilities• Respond to customer queries via email and chat within SLAs.• Log, categorize, and close tickets with accuracy and clarity.• Troubleshoot first-level issues with AI agent setup or usage.• Escalate complex cases with full context and documentation.• Identify recurring issues and update FAQs or SOPs.• Meet key performance metrics like First Response Time and CSAT.What You’ll Bring• 3+ years of experience in email/chat-based support or support operations.• Excellent written English with a professional, neutral tone.• Familiarity with tools like Zoho Desk, Freshdesk, or Zendesk.• Strong ownership, attention to detail, and calm problem-solving approach.• Awareness of data privacy and basic GDPR principles.Preferred Experience• Prior exposure to SaaS or AI product support.• Experience serving UK, US or European clients.• Process-driven and strong in documentation.What We Offer• Remote-first role (Preference: Gurgaon/NCR).• Comprehensive AI product training as part of onboarding.• Opportunity to work on a fast-growing AI product with global reach.• Clear progression to L2, QA, or Client Success roles.How to ApplyApply directly on LinkedInor send your CV to careers@gozupees.com with the subject line: Application – Support Operations Specialist
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Delhi, India GoZupees — Building AI Agents for Tomorrow Full timeMultiple Positions • Remote • Full-TimeCompany: GoZupees (Project Atlas – Agentic AI)Location: Remote (Preference: Gurgaon / NCR)About GoZupeesGoZupees builds AI Agents for small businesses in the UK, helping them automate conversations, capture leads, and deliver human-like customer support.Role OverviewWe’re hiring Support Operations Specialists to...
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Delhi, India GoZupees — Building AI Agents For Tomorrow Full timeMultiple Positions • Remote • Full-TimeCompany : Go Zupees (Project Atlas – Agentic AI)Location : Remote (Preference: Gurgaon / NCR)About Go ZupeesGo Zupeesbuilds AI Agents for small businesses in the UK, helping them automate conversations, capture leads, and deliver human-like customer support.Role OverviewWe’re hiring Support Operations...
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New Delhi, India GoZupees — Building AI Agents for Tomorrow Full timeMultiple Positions • Remote • Full-TimeCompany: GoZupees (Project Atlas – Agentic AI)Location: Remote (Preference: Gurgaon / NCR)About GoZupeesGoZupees builds AI Agents for small businesses in the UK, helping them automate conversations, capture leads, and deliver human-like customer support.Role OverviewWhat You’ll Do- Source and close candidates...
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Delhi, India GoZupees — Building AI Agents For Tomorrow Full timeMultiple Positions • Remote • Full-TimeCompany : Go Zupees (Project Atlas – Agentic AI)Location : Remote (Preference: Gurgaon / NCR)About Go ZupeesGo Zupees builds AI Agents for small businesses in the UK, helping them automate conversations, capture leads, and deliver human-like customer support.Role OverviewWhat You’ll DoSource and close candidates...
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Delhi, India GoZupees — Building AI Agents For Tomorrow Full timeMultiple Positions • Remote • Full-TimeCompany : Go Zupees (Project Atlas – Agentic AI)Location : Remote (Preference: Gurgaon / NCR)About Go ZupeesGo Zupees builds AI Agents for small businesses in the UK, helping them automate conversations, capture leads, and deliver human-like customer support.Role OverviewWhat You’ll DoSource and close candidates...
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Delhi, India GoZupees — Building AI Agents for Tomorrow Full timeMultiple Positions • Remote • Full-TimeCompany : GoZupees (Project Atlas – Agentic AI)Location : Remote (Preference: Gurgaon / NCR)About GoZupeesGoZupeesbuilds AI Agents for small businesses in the UK, helping them automate conversations, capture leads, and deliver human-like customer support.Role OverviewWhat You’ll DoSource and close candidates...
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Delhi, India GoZupees — Building AI Agents for Tomorrow Full timeMultiple Positions • Remote • Full-Time Company : GoZupees (Project Atlas – Agentic AI) Location : Remote (Preference: Gurgaon / NCR) About GoZupees GoZupees builds AI Agents for small businesses in the UK, helping them automate conversations, capture leads, and deliver human-like customer support. Role Overview What You’ll Do Source and close...
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Delhi, India GoZupees — Building AI Agents for Tomorrow Full timeMultiple Positions • Remote • Full-TimeCompany: GoZupees (Project Atlas – Agentic AI)Location: Remote (Preference: Gurgaon / NCR)About GoZupeesGoZupees builds AI Agents for small businesses in the UK, helping them automate conversations, capture leads, and deliver human-like customer support.Role OverviewWhat You’ll Do- Source and close candidates...
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Multiple Positions
2 weeks ago
Delhi, India Aletheia Full timeJob Description Company Description Aletheia is transforming the future of event operations by integrating tools & workflow for event planners & agencies. Our AI-driven solutions aim to eliminate busywork, highlight critical tasks, and enable quicker, smart decisions. Role Description This is a full-time remote role for multiple positions in India. - Sr....
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Multiple Positions
2 weeks ago
Delhi, Delhi, India Aletheia Full timeCompany DescriptionAletheia is transforming the future of event operations by integrating tools & workflow for event planners & agencies. Our AI-driven solutions aim to eliminate busywork, highlight critical tasks, and enable quicker, smart decisions.Role DescriptionThis is a full-time remote role formultiple positionsin India.Sr. Fullstack DevelopersSr. AI...
