Application Support Lead

5 days ago

Aligarh, India Mount Talent Consulting Pvt Ltd. Full time

We are looking for an experienced and driven Lead – Product Support to manage and guide a team of support engineers, ensuring the timely and effective resolution of complex product issues. In this role, you will act as the escalation point for unresolved technical problems and coordinate closely with Engineering, Product, and Customer Success teams to address root causes, improve product stability, and enhance customer satisfaction.Lead a team of support engineers, providing technical guidance, mentoring, and performance management.· Own high-priority incidents and drive them to resolution through structured problem-solving and cross-functional collaboration.· Serve as a technical escalation point and customer-reported product issues requiring in-depth analysis and troubleshooting.· Maintain strong communication with customers and internal stakeholders to ensure timely updates and resolutions.· Interface with Engineering and Product teams to escalate unresolved product defects and contribute to long-term fixes.· Develop and maintain internal knowledge base articles, troubleshooting guides, and runbooks.· Monitor and report team KPIs, including ticket volumes, resolution times, and SLA adherence.· Conduct root cause analysis and post-mortems for recurring or major customer incidents.· Drive continuous improvement in support processes, tools, and automation to reduce resolution times and case volume.· Assist in hiring, onboarding, and training new support engineers.Bachelor’s degree in Computer Science, Information Systems, or a related technical field, or equivalent practical experience.· 10+ years of experience in technical support or product support roles, including at least 2 years in a senior or lead capacity.· Strong troubleshooting skills and experience working with software products, Web APIs, server and network adminstration, system configurations and customer environments.· Experience in SaaS, enterprise software, or B2B platforms is preferred.· Familiarity with Azure Cloud, Postgress SQL, scripting, or debugging tools is a plus.· Hands-on experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow) and remote support tools.· Excellent verbal and written communication skills, with the ability to translate technical concepts to both technical and non-technical audiences.· Demonstrated experience handling critical escalations and interfacing directly with customers and engineering teams.· Ability to prioritize effectively, manage multiple issues simultaneously, and work in a fast-paced environment.

  • Support Lead

    5 days ago

    Aligarh, India Capgemini Engineering Full time

    Job Title: Support Lead - Camstar/Opcenter/MES Techno-Functional Consultant (10 to 12 yrs exp.)Must Have Technical and Functional Skills:- Maintenance of Manufacturing Execution Systems (MES) on Siemens Opcenter MOM platform- Hands-on support experience in MES like Opcenter MOM platform (Discrete Module preferred), Apriso, GE Proficy, Hydra, etc.- Experience...

  • AI & Enterprise Application Architect

    2 weeks ago

    Aligarh, India RMT Engineering Full time

    Job Title: AI & Enterprise Application Architect About the Role We are looking for a highly skilled Architect who can lead the design and delivery of both AI-powered systems (including Agentic AI and GenAI applications) and enterprise Line-of- Business (LoB) applications. This role requires a visionary leader who combines deep technical expertise with...

  • Delivery Lead

    3 weeks ago

    Aligarh, India RapidBrains Full time

    Job Title: Portfolio Lead (Digital Delivery & Strategic Client Transformation) Location:Remote /Hybird/Onsite as permanent employee Company: Our Premium Client - German BasedJob SummaryWe're seeking an experienced and dynamicPortfolio Leadto drive end-to-end delivery across our cross-industry digital portfolio, spanningMobile, Web, Cloud, and Enterprise API...

  • Lead Credit Modelling

    5 days ago

    Aligarh, India Scienaptic AI Full time

    Company DescriptionScienaptic AI is dedicated to expanding access to credit by transforming the technology behind credit decision-making. With over 150 years of credit expertise built into its AI-powered platform, Scienaptic helps financial institutions like banks, credit unions, fintech companies, and other lenders improve their underwriting decisions. The...

  • Lead Engineer

    1 week ago

    Aligarh, India Hyqoo Full time

    Title - System EngineerType - Contract Location - Remote Roles and Responsibilities:- Design, deploy, and manage AWS cloud infrastructure, including EC2 instances, S3 buckets, VPCs, RDS databases, and Lambda functions.- Assist in the design, implementation, and maintenance of backup, high-availability, and disaster recovery solutions.- Develop and monitor...

  • Functional Lead

    2 weeks ago

    Aligarh, India GTRTeK Full time

    Role Requirements· Job Description: Senior Functional Consultant for Microsoft Dynamics 365 Business Central with 5–8 years of experience in implementing, configuring, and supporting BC solutions. Responsible for driving end-to-end functional consulting across modules. Collaborates with clients to gather requirements, design solutions, and ensure...

  • Technical Support Engineer II

    2 weeks ago

    Aligarh, India Aspect Software Full time

    Job Title: Technical Support Engineer IILocation: India, RemoteShift Timing: Shift 1: 4:00 PM to 1:00 AM ISTShift 2: 10:30 PM to 7:30 AM ISTAbout Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and dynamic...

  • Asia Church Engagement Lead

    3 weeks ago

    Aligarh, India Hope Rises International Full time

    Full-Time | Remote, Based in Asia (India, Nepal, Bangladesh, the Philippines, or Sri Lanka) | Hope Rises InternationalAbout UsHope Rises International is a Christ-centered nonprofit dedicated to restoring health and dignity to individuals affected by neglected tropical diseases (NTDs) like leprosy. Grounded in the gospel, we serve some of the world’s most...

  • Asia Church Engagement Lead

    3 weeks ago

    Aligarh, India Hope Rises International Full time

    Full-Time | Remote, Based in Asia (India, Nepal, Bangladesh, the Philippines, or Sri Lanka) | Hope Rises InternationalAbout UsHope Rises International is a Christ-centered nonprofit dedicated to restoring health and dignity to individuals affected by neglected tropical diseases (NTDs) like leprosy. Grounded in the gospel, we serve some of the world’s most...

  • Senior LMS Support Administrator

    5 days ago

    Aligarh, India Technofocus Full time

    The Senior LMS Support Administrator oversees the management, optimization, and support of the organization’s Learning Management System. This role ensures the LMS operates efficiently, provides an excellent user experience, and supports the company’s learning and compliance objectives. The Senior LMS Admin also leads system integrations, content...