Salesforce Administrator

3 weeks ago

Chennai, India The Judge Group Full time

A Salesforce Administrator manages and optimizes a company's Salesforce CRM system by configuring the platform, creating custom solutions, managing user accounts, data, and security, and providing ongoing support and training to users. They act as a bridge between business needs and technical solutions, ensuring Salesforce effectively supports business processes, drives user adoption, and provides valuable insights through reports and dashboards.

Key Responsibilities :

Platform Configuration & Customization :

- Configure the Salesforce platform to meet specific business needs.

- Create and manage custom objects, fields, workflows, and approval processes.

- Implement automations to streamline business processes and improve efficiency.

User & Security Management :

- Manage user accounts, profiles, and permissions to ensure appropriate data access.

- Onboard new users and provide training to ensure they can effectively use Salesforce.

- Troubleshoot user issues, including password resets and access problems.

Data Management :

- Import, export, and clean data to maintain data accuracy and integrity.

- Develop and manage reports and dashboards to provide stakeholders with key insights into business performance.

Support & Maintenance :

- Provide ongoing support and maintenance for the Salesforce platform.

- Stay updated on new Salesforce releases and implement new features and functionalities.

- Troubleshoot and resolve technical issues and data discrepancies.

Stakeholder Collaboration :

- Work with business leaders and stakeholders to identify requirements and align Salesforce solutions with business goals.

- Serve as the primary point of contact for all Salesforce-related matters.

Key Skills :

- Technical Skills : Proficiency in configuring, customizing, and maintaining the Salesforce platform.

- Analytical & Problem-Solving Skills : Ability to identify and resolve technical issues and find solutions to business problems.

- Communication & Collaboration : Strong communication skills to work effectively with both technical teams and business users.

- Business Acumen : Understanding of business processes and how to leverage Salesforce to achieve organizational objectives.

- Lifelong Learning : A commitment to staying current with new Salesforce features, technologies, and best practices.


(ref:hirist.tech)

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