Technical Support Engineer for a Web/Mobile application for US Company

4 weeks ago

Tumakuru, India Textellent, Inc. Full time

Full Time | 100% Work From Home | US Office HoursYou will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.RESPONSIBILITIES: Provide technical support to internal and external users including customer service teams as well as clients and partners Communication and coordination of feedback and inputs to the development team, mostly based in India Assist QA lead with QA activities Troubleshooting technical issues with minimal support from the development team Speaking to internal and external customers to quickly get to the root of their problem Propose workarounds to customers when the fix will take time to be released Providing timely and accurate customer feedback Following up with clients to ensure the problem is resolved Supporting the roll-out of new applications Providing support in the form of procedural documentation Managing multiple cases at one time. Testing and evaluating new releases Propose new ideas and out-of-the-box solutions for a smooth operational processREQUIREMENTS: Bachelor’s degree in computer science or information technology Work during the US hours (9 am to 6 pm central time) 3 to 5 Years of experience with tech support for a web-based business application along with a Mobile interface Working knowledge with Linux, Java, JavaScript (React) MySQL, AWS Proficiency in browser-based debugging, JSON format, REST API’s, database queries and logs Experience with remote desktop applications and help desk software Experience in ticket management tools like Clickup, Jira, Trello etc. Experience in texting and communication-based applications is a plus Certifications in Linux, Java, Web development, AWS are desirable but not required Experience in using AI tools for day-to-day tasks Have a development mindset to quickly scale into a developer with minimal training Attention to detail and good problem-solving skills Excellent interpersonal skills Good written and verbal communicationCOMPENSATION: Market-rate salary commensurate with experience & skillsABOUT THE COMPANY Textellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487). We have won awards from Gartner, Sourceforge, SoftwareSuggest and others. Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication

  • Gis engineer web developer

    6 days ago

    Tumakuru, India People Prime Worldwide Full time

    About Company : Our Client is a leading Indian multinational IT services and consulting firm. It provides digital transformation, cloud computing, data analytics, enterprise application integration, infrastructure management, and application development services. The company caters to over 700 clients across industries such as banking and financial services,...

  • Frontend developer

    2 weeks ago

    Tumakuru, India Tesseriq Full time

    About Tesseriq Tesseriq is a growing startup building the next generation of logistics and transport technology.   We’re looking for a passionate Front-End Developer  who enjoys building clean, responsive, and scalable cross-platform applications. If you’re eager to work on meaningful technology in a startup environment and grow with the product, this...

  • Senior Software Engineer

    3 weeks ago

    Tumakuru, India Endowus Full time

    About usEndowus is Asia’s leading fee-only wealth platform. Headquartered in Singapore, we are the first digital advisor to span both private wealth and public pension savings (CPF & SRS), helping everyone grow all their money with expert advice, institutional access to financial solutions, low & fair fees, and a delightful personalised digital wealth...

  • Engineering Manager

    5 days ago

    Tumakuru, India The Transformation Group Full time

    We are partnering with our clients in the US to create something game-changing - a platform that redefines how digital products are built - faster, better, and with more impact than ever before. We have a shared vision to transform the digital experience industry.The ideal candidate will bring a proven track record of leading engineers to build high-quality,...

  • Engineering Manager

    4 days ago

    Tumakuru, India The Transformation Group Full time

    We are partnering with our clients in the US to create something game-changing - a platform that redefines how digital products are built - faster, better, and with more impact than ever before. We have a shared vision to transform the digital experience industry.The ideal candidate will bring a proven track record of leading engineers to build high-quality,...

  • Data Engineer

    3 weeks ago

    Tumakuru, India Canopus Infosystems - A CMMI Level 3 Company Full time

    Position: Data Engineer Experience: 6 Months to 3 Years Location: Remote Joining: Immediate Joiners Preferred About the Role: We are looking for a skilled Data Engineer with strong Python expertise and hands-on experience in handling large datasets, data cleaning, analysis, and visualization. The ideal candidate should be capable of building data...

  • Erp analyst

    2 weeks ago

    Tumakuru, India Turgajo Technologies Pvt. Ltd. Full time

    ABOUT US: TURGAJO TECHNOLOGIES PVT TLD ( ) We are a product-based company, on a mission to capitalize on the evolution of new technologies and the new opportunities they present. We develop cutting-edge software solutions for the service industry and are working on some exciting projects that we believe have the power to fundamentally change and enhance the...

  • Program Manager

    2 weeks ago

    Tumakuru, India ICICI Foundation for Inclusive Growth Full time

    Program Design and Research:•     Support the planning and strategy of programs across themes.•     Support research on geographies, impact indicators and institutions for collaboration.•     Prepare strategy presentations, concept notes, dashboards using excel for internal review and communication across teams.•     Support the...

  • Technical Frontend Engineer

    6 days ago

    tumakuru, India beBeeFrontend Full time

    Job OverviewWe are seeking an experienced Frontend Developer to join our team. This role involves designing, coding, testing, and debugging low latency, high availability, and performance frontend applications.Key ResponsibilitiesDesign and develop responsive, user-friendly interfaces for web applicationsCollaborate with cross-functional teams to identify...

  • Application Security Engineer

    2 weeks ago

    tumakuru, India Foodsmart Full time

    About us:Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million members—including those in...