RPA- Technical Project Manager

1 month ago

Bengaluru, India HGS - Hinduja Global Solutions Full time

At HGS Digital, our vision is to be the globally preferred digital transformation partner for our clients, creating value in their business through rigorous innovation at scale. We are an expert team of 500+ leading strategic thinkers, digital marketing and creative masters, data analysts, software engineers, and process optimization specialists with an elemental desire to create transformative digital solutions.


Job Title: Robotic Process Automation (RPA) - Technical Project Manager


We’re looking for a self-motivated Robotic Process Automation (RPA) - Technical Project Manager to join our Robotic Process Automation (RPA) team. We have a relentless focus on driving results for our customers and enabling them to invest more into their customer care experience. The RPA Project Manager will be a critical part of our growing business where we are continually striving to automate our customer operations. This individual will be interfacing with stakeholders throughout the enterprise to help drive the adoption of the RPA. The RPA Technical Project Manager will be responsible for analyzing leading as well as guiding the Business teams, RPA development teams, cross functional and project sponsors/PMO teams.


Reports to: Delivery Director


Responsibilities:

  • Set-up and Manage the Robotic Process Automation CoE (Center of Excellence)
  • Manage the complete SDLC (Initiation, Discovery to Production Support), migration, upgrades of RPA projects
  • Lead the team of Solution Designers, Technical Leads, Developers, Testers working from different geo locations to deliver automations seamlessly
  • Perform project/automation scope, effort, budget estimates and prepare project plan with resource requirements/scheduling
  • Very good experience of any of the Automation tool (Automation Anywhere (A360), UiPath or Power Automate) products, versions, licensing, deployment models, infrastructure
  • Experience in Assessing the suitability of potential processes for RPA and ROI/Benefit calculations
  • Lead Discovery, Development, and Support teams
  • Manage client relationship and identify & manage risks and avoid escalations
  • Track the project closely to meet the agreed quality deliverables on time
  • Coordinate the cross functional teams, project sponsors, PMO teams to remove all sorts of impediments for successful delivery
  • Prepare, publish and run Weekly Status Reports, Monthly Status Reports, Dashboards, Governance and Steering committed and other project meetings
  • Define SLAs, KPIs, RoI’s and Governance in coordination with client and to track them
  • Responsible for overall success and growth of relationship
  • Mentor team to adhere to best practices and documentation in coding, designing, configuration, deployment phases
  • Able to juggle between project tasks based on priorities and lead teams working at multiple geo locations


Qualifications:

  • Bachelor’s degree or higher in Computer Science or related degree---preferred
  • Overall project management experience for software IT development projects for 9+ years
  • Managed small to medium size project teams operating from different geo locations
  • Proven experience as Technical Project Manager for Automation tool Development, Production Support, Migration and Upgrade projects for 4+ years
  • RPA products certification (Automation Anywhere, Power Automate. UiPath, Blue Prism) certifications
  • Excellent communication skills, Presentation skills including ability to write concise Project Plans and present ideas. Working knowledge on tools like Jira, MPP or any project management tool
  • Demonstrated ability to work with international teams supporting automation development
  • Experience and working knowledge on Database management, new age technology
  • Domain like Healthcare, Banking, financial; Functional Areas like Accounts, HR, Payroll projects
  • Exceptional analytical, conceptual, and problem-solving abilities.


Additional Qualifications

  • Experience with Cloud Platforms and Services such as AWS, GCP, Azure, etc.,
  • Experience in Intelligent Automation – AI/ML, Chat bots, NLP in 1 project
  • Certifications in PMP, Scrum Master, Lean Six Sigma Green Belt, AA, UiPath, Blue Prism

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