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Chief Operating Officer
2 months ago
Position: Chief Operating Officer (COO)
Company: Global Technology Consulting Firm (1000 employees, 20 years)
Headquarters: USA
Operations: India, Philippines, South America,
Industry: IT Services & Global Technology Consulting
Client Overview:
Our client is a global technology consulting firm, certified partners with leading CRM, ERP, Cloud, and Salesforce management platforms. The COO will work closely with the CEO, CFO, and Board of Directors, overseeing operations across multiple countries. Country managers will report to the COO.
The role focuses on organizational growth, operational efficiency, and business development across core service lines, including CRM, ERP, Field Force, and Managed Services.
Key Responsibilities:
- Lead **profitable growth** while driving business development across key geographical regions.
- Oversee **organizational development, strategy formulation**, and **implementation** of major service lines (CRM, ERP, Managed Services).
- Plan, organize, and direct** the organization’s monthly performance to meet immediate and long-term objectives.
- Assess and restructure** the organization as needed to ensure continuous improvement and operational effectiveness.
- Develop and manage the **company’s strategy, budget**, and performance plans. Analyze monthly financial reports and present recommendations to the **Chairman and Board**.
- Attract, develop, and manage** the Global Management team.
- Take full responsibility for **profit, revenue, and performance targets**.
- Manage and foster **client relationships**, ensuring customer satisfaction and service excellence.
- Identify and develop new business opportunities for **growth and profitability**.
- Implement and monitor **Environmental, Social, and Governance (ESG)** initiatives.
- Enforce **policies** that promote a positive company culture and align with the company’s vision.
Knowledge & Skills:
- Proven track record of delivering results and scaling a sizeable business, preferably in a global IT services company.
- Strong business acumen, creativity, and demonstrated ability to execute strategic initiatives for business growth.
- **Global network and exposure** in multiple commercial industries.
- **Inspiring leadership** with the ability to rally and motivate teams to achieve operational excellence.
- Strong understanding of **Information Technology** and its applications in business.
- Experience in managing **multi-country operations** and diverse teams.
Qualifications:
- Bachelor’s or Master’s Degree from a **recognized university**.
- Over all 20 plus years of experience and good to have grown from Project manager to delivery head VP software,
Minimum of 5 years of experience in senior management, preferably as a President, CEO, or COO and managed P&L, lead organization growth etc
Must have Lead Business of Cloud Technology, IT Strategy & Advisory, Software Implementation, Business Process Optimization, and Intelligent Operations.
Candidates working as VP delivery or Practice Head mostly will be junior for this position and can not be considered..
Prior experience as COO, country Head and Business Head for multiple service line would be a good Fit
