Delivery Head
2 weeks ago
About the RoleWe are seeking an experienced Service Delivery Head – ServiceNow to lead and govern service delivery excellence across multiple client engagements. This role requires a composed, decisive leader who can effectively manage high-pressure situations, guide teams through complex challenges, and maintain strong customer confidence during both stable operations and critical escalations.The role goes beyond operational oversight. While ownership of KPIs, SLAs, and delivery reporting is fundamental, the position demands strong leadership during service disruptions—providing clarity, direction, and structured recovery within ServiceNow-led delivery environments.Key ResponsibilitiesStakeholder Management- Act as the primary interface between ServiceNow delivery teams, engagement teams, and customer stakeholders. - Build and sustain trusted client relationships across enterprise ServiceNow programs and managed services engagements.Incident & Escalation Leadership- Lead major incidents and delivery escalations within ServiceNow implementations and managed services. - Drive stabilisation, manage executive communications, and coordinate cross-functional teams to resolution.KPI & SLA Governance- Own and govern delivery performance metrics aligned to ServiceNow implementations and ongoing support models. - Ensure adherence to SLAs and contractual commitments, supported by structured reporting.Customer & Executive Communication- Prepare and deliver Steering Committee (SteerCo) updates related to ServiceNow program health, risks, and roadmap. - Communicate complex ServiceNow delivery challenges clearly to both technical and business stakeholders.ServiceNow Delivery Oversight- Provide governance and oversight across ServiceNow implementations, enhancements, upgrades, and managed services. - Ensure alignment with ServiceNow best practices, platform standards, and delivery frameworks.Team Leadership & Enablement- Lead and mentor ServiceNow delivery managers, architects, and consulting teams. - Support teams through prioritisation conflicts, escalations, and changing customer demands.Process & Continuous Improvement- Identify recurring delivery issues across ServiceNow engagements and implement sustainable corrective actions. - Embed ServiceNow-aligned delivery standards, governance models, and operational best practices.Budget & Resource Oversight- Manage or contribute to delivery budgets, ServiceNow resource planning, utilisation, and cost optimisation.Multi-Engagement Oversight- Maintain end-to-end visibility across multiple concurrent ServiceNow customers and programs, ensuring consistent delivery excellence.Required Skills & Experience- Extensive experience in ServiceNow service delivery, program delivery, or engagement leadership roles. - Proven track record of recovering challenged ServiceNow implementations or managed services engagements. - Strong understanding of ServiceNow modules (ITSM, ITOM, ITAM, HRSD, CSM, or similar). - Deep knowledge of ServiceNow delivery methodologies, governance models, and platform best practices. - Ability to remain calm, articulate, and decisive under pressure with senior client stakeholders. - Excellent executive-level communication and reporting skills. - Experience managing multiple ServiceNow programs and cross-functional teams simultaneously. - High emotional intelligence and strong stakeholder management capability.
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Delivery Head
2 weeks ago
New Delhi, India Onward Technologies Limited Full timeJob Title: India Delivery Head – Automotive DigitalLocation: Chennai/Pune, IndiaReports To: Head of T&M IndiaJoining time: 0-30 Days maxMust haves: Automotive Digital (Automotive, AI ML, Cloud, IOT, Application Development, Business Application), multi-location teams (~500 people) delivering Digital, management,Role OverviewThe India Delivery Head –...
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Delivery Head
4 weeks ago
New Delhi, India TRUGlobal Full timeJob Title: Delivery Head – IT Infrastructure ServicesExperience:15+ years in IT Infrastructure Delivery, P&L Management, and Client EngagementJob SummaryTheDelivery Head (IT Infrastructure)will lead the end-to-end delivery of IT infrastructure services (Cloud, Data Center, Network, Security, etc.), ensuring revenue growth, profitability, and client...
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Delivery Head
4 weeks ago
New Delhi, India TRUGlobal Full timeJob Title: Delivery Head – IT Infrastructure ServicesExperience:15+ years in IT Infrastructure Delivery, P&L Management, and Client EngagementJob SummaryTheDelivery Head (IT Infrastructure)will lead the end-to-end delivery of IT infrastructure services (Cloud, Data Center, Network, Security, etc.), ensuring revenue growth, profitability, and client...
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Delivery Head
2 weeks ago
New Delhi, India Visara Partners Full timeJob Title: Head of Delivery (India)Location: [Bangalore / Hyderabad / Pune / NCR]Reports To: [Global VP of Delivery / COO] Team Size: ~500 Associates (Engineering, QA, DevOps)ROLE SUMMARY We are seeking a results-oriented Head of Delivery to lead our India center, overseeing a team of approximately 500 technology professionals.In this role, you will hold the...
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CDC Delivery Head
3 weeks ago
New Delhi, India T&M Services Consulting Pvt Ltd Full timeRole: Head of Cyber Defense Center (CDC) – Band 9(7 Years+)Role Overview The CDC Head is a senior leadership role accountable for theend-to-end governance, delivery, and transformationof Cyber Defense Center operations. The role leads amulti-tier organization of ~100 security professionals (L1–L4)across SOC, SecOps, Incident Response, Threat Hunting,...
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CDC Delivery Head
3 weeks ago
New Delhi, India T&M Services Consulting Pvt Ltd Full timeRole: Head of Cyber Defense Center (CDC) – Band 9(7 Years+)Role Overview The CDC Head is a senior leadership role accountable for theend-to-end governance, delivery, and transformationof Cyber Defense Center operations. The role leads amulti-tier organization of ~100 security professionals (L1–L4)across SOC, SecOps, Incident Response, Threat Hunting,...
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CDC Delivery Head
3 weeks ago
New Delhi, India T&M Services Consulting Pvt Ltd Full timeRole: Head of Cyber Defense Center (CDC) – Band 9(7 Years+)Role OverviewThe CDC Head is a senior leadership role accountable for the end-to-end governance, delivery, and transformation of Cyber Defense Center operations. The role leads a multi-tier organization of ~100 security professionals (L1–L4) across SOC, SecOps, Incident Response, Threat Hunting,...
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CDC Delivery Head
3 weeks ago
New Delhi, India T&M Services Consulting Pvt Ltd Full timeRole: Head of Cyber Defense Center (CDC) – Band 9(7 Years+)Role OverviewThe CDC Head is a senior leadership role accountable for the end-to-end governance, delivery, and transformation of Cyber Defense Center operations. The role leads a multi-tier organization of ~100 security professionals (L1–L4) across SOC, SecOps, Incident Response, Threat Hunting,...
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Head of Learning
2 days ago
New Delhi, India Virtuoskill Full timeAbout VirtuoskillVirtuoskill is a fast‑growing digital learning platform transformingskill development in the BFSI sectorand expanding intoleadership and specialized programs . We combine technology, gamification, and multilingual content to empower professionals and institutions across India.Your OpportunityThis is a unique hybrid role where you willown...
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Head of Learning
6 minutes ago
New Delhi, India Virtuoskill Full timeAbout VirtuoskillVirtuoskill is a fast‑growing digital learning platform transforming skill development in the BFSI sector and expanding into leadership and specialized programs. We combine technology, gamification, and multilingual content to empower professionals and institutions across India.Your OpportunityThis is a unique hybrid role where you will...
