Itsm Consultant
1 week ago
Hi, We have the following requirement in Bangalore, if interested please email me your updated profile to manikandan.g@itcinfotech.com mentioning your Current CTC, Expected CTC and Notice period to join. ITSM Consultant – ITSM Fresh Service - Configuration & Development Bangalore – Hybrid ModelExperience Required: 6+ Years in ITSM platforms with at least 2+ Years of hands-on experience inFreshservice / FreshDesk Experience withServiceNowor other similar ITSM platforms is a plusJob Summary: We are seeking a highly skilled and motivatedITSM Consultant with strong expertise in Freshserviceto join our team. The ideal candidate will bring deep knowledge of IT Service Management principles, hands-on configuration and customization skills, and the ability to bridge technical solutions with business needs. The candidate will work on designing and deploying service catalogs, process automation, SLAs, and workflows that enhance user experience and operational efficiency.Key Responsibilities: Freshservice Platform Administration & Configuration Design, configure, and maintain modules in Freshservice includingIncident, Problem, Change, Service Request, Knowledge, and CMDB. Create and manageService Catalogs, Request Forms, Approval Workflows, and SLA/OLA policies. Customize Business Rules, Automator workflows, Dispatch Rules, Observer Rules, and Scenario Automations. Integrate Freshservice with third-party systems and tools (e.G., MS Teams, Outlook, AD, monitoring tools) using APIs, Webhooks, or native integrations. Process Design and Business Engagement Collaborate with business users, service owners, and stakeholders to gather requirements and map them to Freshservice capabilities. Present use cases and translate functional requirements into technical specifications. Build prototypes and demonstrate solutions to business teams for feedback and refinement. Development & Automation Work with automation scripts and orchestration capabilities to automate routine tasks, escalations, and notifications. Design and implement workflow automation for service requests, onboarding/offboarding, and asset lifecycle. Reporting & Analytics Configure dashboards, performance reports, SLA metrics, and trend analytics. Provide actionable insights and recommendations to improve service delivery. Governance & Continuous Improvement Maintain platform hygiene, version upgrades, and best practices in platform usage. Identify opportunities for process improvements and lead initiatives for continuous service optimization.Required Skills: Strong hands-on experience in Freshserviceadministration and configuration Sound understanding ofITIL v3/v4framework Experience inService Catalog design,Workflow configuration, andSLA/OLA implementation Experience integrating Freshservice with systems likeAzure AD,email platforms, or monitoring tools Ability to understand and translate business requirements into ITSM solutions Familiarity with REST APIs, JSON, and scripting for Freshservice integrations Excellent communication and documentation skillsPreferred Qualifications: Experience in other ITSM platforms likeServiceNow,BMC Remedy, orFreshworks Exposure toautomation platformslike Power Automate in conjunction with Freshservice Certifications in ITIL Foundation or Freshworks platforms Experience inchange management,asset management, oronboarding process automation
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Itsm Consultant
1 week ago
New Delhi, India ITC Infotech Full timeHi, We have the following requirement in Bangalore, if interested please email me your updated profile to mentioning your Current CTC, Expected CTC and Notice period to join. ITSM Consultant – ITSM Fresh Service - Configuration & Development Bangalore – Hybrid ModelExperience Required: 6+ Years in ITSM platforms with at least 2+ Years of hands-on...
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New Delhi, India Cubical Operations LLP Full timeJob Description – ITSM (Senior Consultant / Deputy Manager / Manager)Location: CoimbatoreExperience: 2 to 10 YearsRoles: Senior Consultant / Deputy Manager / ManagerNotice Period: Immediate joiners preferredRole OverviewWe are seeking IT Service Management professionals with strong experience in COBIT assessments, IT Governance frameworks, and ISO 20000...
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New Delhi, India Cubical Operations LLP Full timeJob Description – ITSM (Senior Consultant / Deputy Manager / Manager)Location: CoimbatoreExperience: 2 to 10 YearsRoles: Senior Consultant / Deputy Manager / ManagerNotice Period: Immediate joiners preferredRole OverviewWe are seeking IT Service Management professionals with strong experience in COBIT assessments, IT Governance frameworks, and ISO 20000...
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ITSM Consultant – ITSM Fresh Service
2 weeks ago
New Delhi, India ITC Infotech Full timeHi, We have the following requirement in Bangalore, if interested please email me your updated profile to manikandan.g@itcinfotech.com mentioning your Current CTC, Expected CTC and Notice period to join.ITSM Consultant – ITSM Fresh Service - Configuration & Development Bangalore – Hybrid ModelExperience Required: 6+ Years in ITSM platforms with at least...
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ITSM Consultant – ITSM Fresh Service
5 days ago
New Delhi, India ITC Infotech Full timeHi, We have the following requirement in Bangalore, if interested please email me your updated profile to mentioning your Current CTC, Expected CTC and Notice period to join.ITSM Consultant – ITSM Fresh Service - Configuration & Development Bangalore – Hybrid ModelExperience Required: 6+ Years in ITSM platforms with at least 2+ Years of hands-on...
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New Delhi, India Cubical Operations LLP Full timeJob Description – ITSM (Senior Consultant / Deputy Manager / Manager) Location:Coimbatore Experience:2 to 10 Years Roles:Senior Consultant / Deputy Manager / Manager Notice Period:Immediate joiners preferred Role Overview We are seeking IT Service Management professionals with strong experience inCOBIT assessments, IT Governance frameworks, and ISO...
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New Delhi, India Cubical Operations LLP Full timeJob Description – ITSM (Senior Consultant / Deputy Manager / Manager) Location:Coimbatore Experience:2 to 10 Years Roles:Senior Consultant / Deputy Manager / Manager Notice Period:Immediate joiners preferred Role Overview We are seeking IT Service Management professionals with strong experience inCOBIT assessments, IT Governance frameworks, and ISO...
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ITSM Developer
2 weeks ago
New Delhi, India Live Connections Full timeLive Connections is hiring an ITSM Implementation Consultant for a leading IT services organization in Mumbai. We need someone with2+ years of hands-on experience in Ivanti Admin Manager , specifically inmodification, configuration, customization, and implementation . The role involves defining ITSM processes, conducting workshops, working with REST API...
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ITSM Developer
2 weeks ago
New Delhi, India Live Connections Full timeLive Connections is hiring an ITSM Implementation Consultant for a leading IT services organization in Mumbai. We need someone with2+ years of hands-on experience in Ivanti Admin Manager , specifically inmodification, configuration, customization, and implementation . The role involves defining ITSM processes, conducting workshops, working with REST API...
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ITSM ServiceNow Technical Consultant
4 weeks ago
New Delhi, India AvanteNow Full timeJob Title -ITSM ServiceNow Technical Consultant Job Type -On-SiteJob Location -Riyadh , Saudi ArabiaExperience-6-12 YearsJob Description - We're looking for an experienced ITSM ServiceNow Technical Consultant to join our team in Riyadh. As a technical consultant, you'll be responsible for designing, developing, and implementing ServiceNow solutions to...
