Lead Site Reliability Engineer

3 weeks ago

Hyderabad, India VREZOLV PARTNERS PRIVATE LIMITED Full time
Lead Site Reliability Engineer (ServiceNow Platform) What you get to do in this role:

As the Lead Site Reliability Engineer (SRE) , you will spearhead the design and implementation of observability and reliability strategies across our ServiceNow platform and integrated third-party systems. You'll lead the charge in establishing and maturing telemetry frameworks, ensuring the visibility of golden signals-latency, traffic, errors, and saturation -to drive proactive performance and availability management.

This role is both strategic and hands-on. You will mentor other engineers, collaborate with cross-functional teams, and influence platform-wide improvements. Your work will directly enhance system resilience, user experience, and operational excellence.

Key Responsibilities:
  • Architect and implement telemetry and observability frameworks across ServiceNow and its ecosystem.
  • Define and monitor golden signals to drive proactive SRE practices.
  • Lead incident and problem management reviews , ensuring data-driven root cause analysis and continuous improvement.
  • Collaborate with development, support, and infrastructure teams to implement self-healing , auto-remediation , and resiliency patterns .
  • Develop and mature dashboards and real-time alerts using tools like ServiceNow Platform along with Datadog, Splunk, or Grafana .
  • Drive automation for reliability checks, capacity planning, and environment health.
  • Establish and promote SRE best practices , playbooks, and operational readiness standards across product teams.
  • Represent SRE in architectural reviews and platform governance meetings.
  • Mentor junior engineers, foster a learning culture, and ensure adoption of reliability-first principles.
Qualifications:
  • Bachelor's or Master's degree in Computer Science, Engineering, or related technical field.
  • 10+ years of IT experience , with 5+ years in SRE or production engineering , and 2+ years in a lead or principal role .
  • Proven experience in managing observability, telemetry, and incident response frameworks at scale.
  • Deep understanding of ITIL-aligned processes (Incident, Problem, Change).
  • Strong leadership and collaboration skills, with the ability to influence across engineering and business teams.
  • Excellent verbal and written communication, especially in articulating technical decisions to business stakeholders.
Technical Requirements:
  • Strong experience with monitoring tools such as Datadog, Splunk, Prometheus, Grafana , or equivalents.
  • Proficient in ServiceNow platform administration , performance tuning, and API integrations.
  • Solid command over Unix/Linux internals , system performance tuning, and network troubleshooting.
  • Proficient in one or more scripting languages: Python, Shell, JavaScript .
  • Hands-on experience with Kubernetes , containers , and CI/CD pipelines .
  • Deep understanding of HTTP/S, DNS, SSL/TLS , and other web protocols.
  • Familiarity with cloud platforms (AWS, Azure, or GCP); certifications preferred .
Preferred (Nice to Have):
  • Experience with ServiceNow ITOM modules like Event Management, AIOps, and Discovery .
  • Knowledge of AI/ML-based anomaly detection and alerting strategies.
  • Experience with infrastructure-as-code using tools like Ansible, Terraform .
  • Familiarity with performance profiling and diagnostics of complex applications.
  • Previous success in establishing SRE teams or practices from the ground up.

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