Windows Support Administrator
3 days ago
Job Description: Windows Desktop Support/Administrator
Position Overview: The Windows Desktop Support/Administrator will be responsible for maintaining and troubleshooting desktop and laptop systems, ensuring optimal performance and user satisfaction. The ideal candidate should have over 8 years of experience in desktop support and demonstrate strong technical skills, particularly in Windows Imaging, operating system deployment, and scripting.
Key Responsibilities:
- Desktop & Laptop Support: Provide support and maintenance for desktop, laptop, and software components, ensuring systems run smoothly.
- Operating System Deployment: Experience with Microsoft Deployment Toolkit (MDT) and knowledge of SCCM for operating system deployment.
- Windows Imaging: Expert in Windows Imaging processes, creating, managing, and deploying images across multiple devices.
- Windows AutoPilot: Knowledge of Windows AutoPilot for deploying and managing devices.
- Scripting Skills: Proficient in PowerShell, VB scripting, and Batch scripting to automate tasks and streamline processes.
- Incident Management: Efficiently manage and resolve incident tickets, ensuring timely resolution of issues.
- Vulnerability Management: Possess knowledge of Windows client vulnerability management and actively resolve client vulnerabilities.
- IT Hardware Management: Handle all IT hardware-related issues, including Windows updates, staging, and hardware troubleshooting.
- System Troubleshooting: Troubleshoot Windows 7, 8, and 10 operating systems, including driver installation, system upgrades, and configurations.
- System Maintenance: Regularly update drivers, perform system performance monitoring, and troubleshoot user-related issues.
- Multi-tasking & Management Skills: Capable of handling multiple tasks simultaneously with good management skills.
- Shift Flexibility: Candidate must be flexible to work in rotational shifts.
Experience Required:
- Desktop Support: Minimum of 8 years of experience in desktop support.
- Windows Imaging: In-depth experience with Windows Imaging processes is a must.
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