Store Manager

Found in: Talent IN 2A C2 - 2 weeks ago


New Delhi, India airtel Full time

About the role

Manage an entire Airtel store and provide a delightful experience to customers while driving Sales targets, with adherence to pre-defined guidelines


Key Responsibility –


· Develop store strategies to expand store traffic and optimize profitability

· Ensure a consistent, quality store experience for customers: customer needs are met, complaints are resolved and service is quick and efficient

· Drive sales of various Airtel plans, plan upgrades & and products - my Airtel app, WYNK, airtel TV etc.

· Maintain store staff job results by coaching, counselling, disciplining, planning, monitoring, and appraising job results

· Maintain inventory levels of Airtel assets - SIM cards, dongles, Wifi devices

· Ensure adherence to pre-defined Airtel SOPs to run store operations smoothly


Skills Required

· Good communication and interpersonal skills

· Ability to analyze data and derive insights

· Customer centricity while making all decisions

· Ability to drive large teams towards specific objectives

· Ability to monitor store transactions

· Digital Savvy, ability to manage digital assets

Educational Qualifications

· Graduate, preferably MBA


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