Cluster Manager- Mumbai Airoli

7 days ago

Mumbai, India Anudip Foundation Full time

Cluster Manager – Training &Operations


Operational Leadership


Ensure seamless operation of multiple centers within the designated cluster.

Provide strategic direction and operational leadership to multiple centers within the assigned cluster with a focus on enrollment and placements

Implement programs, oversee center level activities within the cluster, manage resources, and foster a collaborative and inclusive environment to achieve organizational objectives.

Ensure consistent implementation of organizational policies and procedures.


Program Management & Coordination

Oversee the coordination and execution of programs across the cluster.

Collaborate with center managers to ensure program alignment with beneficiary needs and organizational goals.

Enable implementation of execution plans to adhere to project mandates and timelines.

Ensure compliance with process metrices and quality standards while continuously seeking opportunities for program improvement.


Stakeholder Engagement

Liaison with internal stakeholders for operational requirements.

Cultivate and maintain strong relationships with communitypartners, and other external stakeholders to enhance the impact and reachof the cluster.

Collaborate with cross functional internal teams (PMO, Academic Excellence, HR, M&E, CRD, MIS, Curriculum, IT, Finance, Admin etc.) foroperational requirements.

Participate in formal meetings to share operational feedback with respective stakeholders.

Effective enrolment strategy


People Management


Train, and mentor center managers and support staffwithin the cluster.

Foster a positive and inclusive work culture, provide leadership and support to promote professional development and teamwork.

Enable optimal productivity level of reporting teams.

Implement performance metrics to assess the effectiveness of center operations.

Establish and communicate attrition reduction and employee satisfaction plans to center managers, outlining specific strategies, feedback mechanisms, and continuous improvement plans.


Resource Management:


Manage budgetary resources effectively to maximize impact across all centers.

Monitor and optimize resource allocation, including staffing,supplies, and equipment.

Manage the budget for projects effectively, ensuring the allocation of resources aligns with program priorities and organizational objectives.



Documentation, Compliance and Quality Assurance


Prepare regular reports on program outcomes, financial performance, and other key metrics.

Maintain and review comprehensive documentation of program activities and impact for the purpose of internal reviews and internal and external audits.

Ensure compliance with relevant laws, regulations, and organizational standards.

Implement quality assurance measures to uphold serviceexcellence.

Use of Technology tools and generate cultureof technology adoption



Desired Profile


Graduate/post graduate in any discipline

Experience in skill development CSR projects

Good experience in operations and team management skills

7+ years of experience in the skilling sector with a focus on mobilization and placements

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