Customer Service Specialist
2 weeks ago
Global Vision Consultantsis partnering with a premierEuropean IT Services Companyto scale their global support team. We are looking for an articulate, tech-savvy, and customer-obsessedCustomer Support Specialistto serve as the first point of contact for international enterprise clients. This is a100% remote roleoffering the opportunity to work with cutting-edge European tech standards while enjoyingindustry-best compensation .What You’ll DoAs a Customer Support Specialist, you will ensure a seamless experience for users of our client's IT solutions. You will bridge the gap between technical issues and customer satisfaction. Global Support:Manage incoming queries via email, chat, and ticketing systems (e.g., Zendesk, Jira, Salesforce) from European business clients. Issue Resolution:Diagnose and troubleshoot L1/basic L2 technical issues related to SaaS products/IT services. Escalation Management:Triage complex technical bugs to the engineering team with precise documentation and reproduction steps. Customer Success:Guide users through features, functionalities, and best practices to ensure they get the most out of the software. Documentation:Maintain the knowledge base and create FAQs to reduce recurring tickets.Who You AreExperience:2+ years of experience in Customer Support, Technical Support, or Client Success, preferably within theIT/SaaS industry . Communication:Exceptional written and verbal English skills(C1/C2 level) are mandatory. Knowledge of German, French, or Spanish is a massive plus. Tech-Savvy:Familiarity with CRM tools (Zendesk, Freshdesk, Intercom) and remote collaboration tools (Slack, Teams, Zoom). Problem Solver:You don’t just answer questions; you investigate the root cause and find solutions. Schedule:Willingness to work in shifts aligned withEuropean Time Zones(e.g., UK/CET business hours).Why Join via Global Vision Consultants?Top-Tier Compensation:We offerbest-in-industry emoluments , significantly above market standards for support roles. Global Exposure:Work directly with European stakeholders and enterprise clients. Work-Life Balance:100% Remote setup giving you the flexibility to work from home. Growth:Clear career path into Customer Success Management or Technical Account Management.If you’re driven, ambitious, and ready to grow with a global IT company, we’d love to hear from you Apply Now: Send your CV through linkedin and we will inform the shortlisted candidates within a week for interview
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